Sandpiper

Thank you for your comments, Mr Landells. I’m pleased that you liked Perran Sands. We love the area very much too, and have been revisiting for many years. In checking booking dates, we found that our previous guests stayed earlier the previous month, from the 11th to the 18th of July, vacating some 15 days before your arrival. The “ foist smell “ that you mentioned is certainly regrettable : that it’s cause is most likely the two week period of it’s being closed up, is not a mitigating factor, because it should have been opened up and fully ventilated immediately prior to your arrival. I offer my apologies that this was not done. Similarly with outdoor patio chairs and table, obviously the ravages of drifting sands and marauding seagulls take their toll, but as before, we would fully expect our guests to enjoy more pristine conditions throughout, which we will aspire to in the future. We wish you and your family happy visits to Perran Sands in the future.

Thank you very much, Mrs Surmaczyska, for staying in our chalet, Sandpiper. We were so sorry to hear that your stay was spoiled because of the misunderstanding about Haven’s Facilities Pass. The site owners’ rules governing the public’s use of their Pass, tend to vary year by year, but for some time now Haven have expressly forbidden third party use of their Pass. Put simply, whoever purchases the pass, enters into a legal and binding contract with the holiday park’s owners. This governs accident insurance, compensation and various other legal conditions. Thus if chalet owners were to provide a Haven’s Pass, it would be they who would be legally bound by, and receive all of the benefits of,the pass. For this reason, Haven expressly stipulate that their Pass must NOT be used by anyone who has not purchased it for their own, and their family’s use. Virtually all previous guests have read, understood and accepted Haven’s ruling on this matter but nevertheless, we are grateful that you have drawn our attention to the possible ambiguous wording of the site owner’s rules concerning this matter. Notwithstanding this disappointment, we hope that you and your family, enjoyed some aspects of your stay in “ Sandpiper “

Oh, sorry about the shop closing, Hannah. And ( if they weren’t “ protected “ I’d recommend a quick swipe with the broom to quieten noisey squatters ! But seriously, really glad that you all had a good holiday. Hope to meet you all next time. Thanks very much too for your comments.