“We had no idea we would be places right next to a main road, so all through the night and the whole time we were in the hotub all we heard was traffic.”
The cleaning of the hotub was early every morning and no attempt was made to keep the noise down, and no consideration for sleeping guests.
Wifi was only available on the first day, there after wasn't able to find the network anywhere.
No heating the whole time we where here, had two different men out on first day to try and fix it, we were told all was fixed and okay, but it wasn't and we were ignored after that due to the Christmas period? Freezing cold the whole time, sleepless nights, wearing jumpers and coats most of the time, a complete joke for the money we paid.
- Kayleigh, December 2022
Thank your for leaving us feedback Kayleigh, we really do value your comments.
I sincerely apologise that you experienced issues during your stay with us. I am aware that our General Manager, Laney, was in contact with you following your visit, so I do hope that she was able to resolve things for you in regards to your heating issues.
Although your lodge is situated adjacent to a road, this is a B road and is not often busy, so I am sorry this was disruptive to your hot tub experience.
Our hot tub maintenance team carry out thorough daily checks to ensure the chemical levels in the hot tubs are safe for use, however I have advised them that in future they respect the time at which this carried out. I am sorry that they caused a nuisance in the early hours.
I really do hope that we will be able to welcome you back in the future so that you can experience the changes that have been made.
Sally, Guest Services, Charteroak
Property Owner
