Brooke

The Brooke is secure, safe, lovely location - perfect for us.

It was a quiet well designed site giving privacy and peace amongst wildlife. The eco-house was spacious with plenty everything you need and other attractive design features. The two small paddocks were perfect to give a quick lead walk to the dog at each end of the day. On the surface it looked clean and well equipped. Our dog found a pair of a previous guests shoes under the coffee table - this area had not been cleaned for a long time. Apart from that we had no complaints and a perfect retreat from busy lives. The proximity of the hotel was convenient for meals which like everything else was of the highest quality. We would highly recommend the site for adults as a base for this fantastic area. Thank you.

Brooke is the third lodge we have stayed in over the last year.

It is convenient being near family and friends. We found this one the most comfortable and generally clean and tidy. It has a comfortable sofa and an armchair for my husband. There are plenty of eating places to go to nearby. We'd recommend Hambleton Bakery, Harbour cafe at Rutland water and Barnsdale Gardens. If you need all your accommodation on ground level, as we do, these lodges are perfect. It's nice and quiet and surrounded by shrubs and trees. Lots of birds around the property, Nuthatch, house and tree sparrows and rabbits.

The reason for the low marks was due to the finer detail.

the booking was easy, the instructions were clear, the entry was easy. The concerns we had was the amount of food that was left in a cupboard and a drawer from previous people. Also the dust generally that was floating around on the wooden floor and the bedside cabinets were also dusty on the top. This really is unacceptable. Having said this the property was nice and cosy and had a lovely comfy bed.

The Barnsdale lodges are extremely well equipped with quality items.

Brooke lodge was very clean and spacious for us and our dogs, although we had to put them on a lead every time we took them out as the site is open-plan. We were though warned about this so not a surprise. Access to Rutland water is great, a ten minute walk. Oakham is about 3 miles away with shops and takeaways. Throughly recommended.

Lovely area.

Well kept grounds. Unfortunately in the chalet we were infested with Ants in the kitchen area. I reported this and a gentleman came out and resealed the window. After that for two days we had no ants, but then we kept finding the odd one. Then a couple of days before we left, another ant family moved in. So every morning we had to bleach the benches. Cleanliness, our dogs ball went under the unit in the main area, when I retrieved the ball it came out with a fluff ball attached which in actual fact was bigger than the ball. Yuk. Had to wash the ball. All the staff I dealt with were lovely.

A superb home from home

We have stayed at this resort before, and, once again, everything was exactly what you would expect to find.

Whilst there, we experienced a storm which left us with the internet down, but we contacted Reception, and one of their technicians was round the same day to fix it! Very important when one wishes to keep in touch with the "outside world", and especially to check on all the local amenities. We would certainly stay at the resort again, where, because it is gated, one has the feeling of security.

Well,what a wonderful experience I had.

The lodge was more than I even hoped for. It offered all the necessary amenities and a little bit more. I especially liked the instant hot tap for drinks! The lodge is situated in a lovely, tranquil location, you can even hear the owls ' hooting' at night. I absolutely loved my stay and would thoroughly recommend this lodge. I am hoping to book again. ,

We stay in one of these lodges nearly two years ago and it was very smart and clean.

This time we were forced by you to pay an extra £330, more than we have ever paid for a lodge. It was not very clean , the windows were filthy, the hot water tap didn’t work, the whole place looked tired. At the weekend the three lodges next to ours had been booked for a fortieth birthday party, guest arrived for the party and parked cars everywhere, we even had a camper van parked at the front of our lodge. There was another birthday party in one of the other lodges the same weekend. Very disappointing when you are expecting a nice, quiet and relaxing break. Our opinion was shared by other guests that W spoke to. All in all we feel very disappointed with the way we have been treated by Rutland retreats and Sykes holidays.

The cottage was wonderful, well equipped kitchen and very clean.

I contacted Sykes Holidays to ask about specific infromation regarding the cottage I booked, I got a response within hours. All very well organised. In case anyone does a search fro reviews, do not trust "www.reviews.io" go to trustpilot!

Just one small thing.

The bbq was dirty and rusty, therefore unusable. We purchased a package bb q and our meal completed. The hotel staff were very helpful and considerate to a disabled family member. The lodge was as advertised and very comfortable.

Had a lovely week here, its so nice to have 5* accommodation that you can take dogs, it was really clean and full of everything we needed, highly recommend and will definitely be visiting this retreat again,