“The shower didnt produce any water.”
4 people hand washing in a basin to attend a wedding. Poor experience. Otherwise the property was clean and tidy and location/setting is accurate. Adare is a nice place.
Thank you for your feedback.
We're very sorry about the issue with the shower during your stay and the subsequent rating you have placed. Unfortunately you didn’t make us aware of the problem at the time—had we been made aware by yourselves, we would have acted immediately to resolve it.
Hopefully the complimentary late checkout compensated in some way.
We understand how important this was, especially with a wedding to attend, and we sincerely apologise for the inconvenience caused.
A brand-new shower was installed within 24 hours of your departure, meaning now every electrical product in the cottage is brand new, all updated since our recent purchase of the property.
Thankfully the hot water bath tub was available to you throughout.
We're glad to hear you found the property clean and tidy and enjoyed the location. Adare truly is a lovely place, and we hope you’ll consider staying with us again in the future.
Property Owner