“We did ask prior to our visit for beds to be made up to kings and doubles but they weren’t so had to call Housekeeping, no problem as they came promptly and changed without much trouble.”
Had to call maintenance on the second day as the towel rail was on day and night, which was too hot, labels on plugs would be helpful then you could turn it off yourself. Tongs needed in the kitchen, plastic wear for using outside, also no cushions on the outside furniture, it was beautiful weather so disappointing. Oven was grubby. Third double room very small, and very little wardrobe space. Instructions for appliances would be helpful. And a comments book would be good, to pass on information to other guests, places to eat and such. Settees very low if you have mobility problems, hot lovely but hard to get in and out. A little TLC would make it a fantastic lodge. A lovely quiet spot, peaceful when we were there.
Thank you for your feedback Andrea, I apologise that your beds were not as you were expecting them on your arrival. If I had been made aware of of your request I would have ensured that they were prepared for you. I am glad that the issue was remedied very quickly!
Thank you also for leaving us all your suggestions and for letting us know of other issues that you found, we are always grateful to hear what would make our guests happier during their stay. I hope you will come back to stay with us again in the future to experience the changes we will make.
Sally, Guest Services, Charteroak
Property Owner
