“We recently enjoyed a holiday that had its ups and downs, but ultimately, we made some wonderful memories together.”
First, I would like to commend our host for her helpfulness when we lost our way. She was quick to assist us, which made a stressful situation much easier to navigate. However, we did encounter a few issues during our stay that impacted our overall experience.
One of the more significant challenges we faced was when the door to our accommodation got stuck. Unfortunately, we had to break it to get it open, and it was disappointing that the host did not check in with us afterwards, despite our ...
First, I would like to commend our host for her helpfulness when we lost our way. She was quick to assist us, which made a stressful situation much easier to navigate. However, we did encounter a few issues during our stay that impacted our overall experience.
One of the more significant challenges we faced was when the door to our accommodation got stuck. Unfortunately, we had to break it to get it open, and it was disappointing that the host did not check in with us afterwards, despite our call for assistance. A follow-up would have shown a greater level of care and attention.
Additionally, we found the person in charge of the swimming area to be quite patronizing, even though we were following all the instructions provided. A more respectful approach would have made our experience much more enjoyable.
Another inconvenience was the absence of a washing machine, which we had anticipated would be available. This made it challenging to manage our laundry during the trip.
Despite these issues, I want to emphasize that we still managed to create some beautiful memories together. The time spent with loved ones and the adventures we shared made the holiday worthwhile.
Overall, while there were some challenges, we appreciate the positive moments and the time we had away. Thank you for the experience!
Thank you for your feedback, and I'm pleased to hear that, overall, you enjoyed your Christmas break at Dart Lodge.
I’m sorry to hear about the challenges you faced. While there are clear instructions for reaching the Lodge, I understand it can be difficult to navigate, especially in the dark after a long journey. I’m glad you were able to reach out for assistance, and I was happy to help guide you there.
Regarding the issue with the bedroom door, I regret that this happened during your stay. As I mentioned, being Christmas Eve, I wasn't able to arrange for someone to come out and assist, so I advised you to do what was necessary to get the door unstuck. I also asked that you let me know how it went, but as I didn’t hear back from you, I assumed everything had been resolved and didn’t want to disturb your holiday by reaching out on Christmas Day.
When I visited the lodge after your stay, I found that the door had been badly damaged. Given the circumstances, I won’t be charging you for that damage.
Regarding the washing machine, the space in the lodge only accommodates either a dishwasher or a washing machine, and the choice between the two is based on personal preference. All the facilities available at the Lodge are clearly listed on the website.
Thank you again for your feedback and for choosing Dart Lodge
Property Owner