1 Lake View

Everything was perfect, just as described in the adverts and correspondence, we had a lovely stay and really enjoyed the tranquil surroundings Just one small point we did notice the Fridge door trays were cracked but there no where to log this, I did speak to the reception later and informed them about this when they called.

might be worth having a process to log any thing when checking in.

Wow , fantastic lodge clean warm and comfortable.

Everything you need for a cosy stay .The park setting is beautiful and peaceful. Great for star gazing at night. Wildlife in abundance,we loved listening to the owls chatting away to each other . Unfortunately previous guests had not reported a fault on the spa bath bottom jets , still usable but parts needed to fix issue. All in all a wonderful birthday break in a comfortable lodge .Would stay again in the future.

Absolutely enjoyed are stay at stonerush lakes got a phone call from Gemma saying cabin is ready and gave information about the WiFi and how to log on to it we are already looking to book again next year and we already have one booked for Feb and would definitely recommend to friends and family the cabin was clean and tidy and the peace and quiet was beautiful to be able to sit and talk without all the city noise around us and can I say thanks for making our stay a holiday to remember

The property is in a great location for a peaceful, quiet break.

The restaurant and bar were fantastic with friendly staff and delicious food , although it's adviisable to check the opening times when you arrive. The Lodge we stayed in , L1, was roomy and clean but in the need of TLC in some areas. The kitchen work tops are in need of attention and are very water damaged around the sink area. The saucepan lids do not fit the saucepans and the cutlery is very mismatched. There was also only one decent wine glass. The jacuzzi was lovely but the jets on the bottom were not working. The balcony seems uncared for and in need of maintenance. None of the above ruined our holiday but we expected a higher standard for the money we paid and if we did consider returning, we would do our research and not stay in this particular lodge. We have booked through Sykes many times, and this is the first time we have been disappointed and not found the property to be as good as the description.

This lodge needs some TLC and maintenance.

The bed was so uncomfortable, not good for someone with a bad back. The balcony also needs maintenance - the decking but mostly the uprights on the railings. At least two of them were very wobbly. I'd say it's a safety issue. A disappointing stay having stayed at Stonerush a few times but in different lodges.

Fantastic accommodation.

Was lovely to be in one that had a washer. Iron and ironing board. I was able to leave the accommodation spotless just like I found it. Other places I have stayed did not even have a sweeping brush. The only problem I found was the lane getting to the site. It felt like being in wales all over again.

Beautiful setting, very quiet and peaceful, tidy and spotless.

Ideal for a relaxing break away, and good location for Cornwall resorts. Needs a few more clothes hangers, and access lane quite tight, but overall fantastic.

Lovely little lodge for a weekend getaway.

Listing was accurate and detailed allowing us to know exactly what to expect on arrival. Some of the fixings were a little dated and worn but still perfectly functional with no issues. Would definitely stay here again!

Great week peaceful and relaxing stay Will definitely be returning

The property was way below our expectations.

The kitchen surface top is moldy, we didn't have contsnt hot water throughout our stay, it was either only cold or hot then turning cold again. We used the jug at the end to shower. There was a bad smell in the bathroom which was rectified. I would not recommend this place and unfortunately we will not be booking this site again.

I had a great break away from london, 1 lake view was comfortable with a great sauna and hottub, Im looking forward to My next visit.

Had a lovely stay in this lodge, one of the smaller ones but well appointed, had a lovely meal in the onsite restaurant would recommend.

The park itself was peaceful well kept and the staff were pleasant and welcoming.

However, the property we stayed in was a great disappointment. There was mould on the bathroom walls and the shower screen was broken as well as the plug, so we were unable to have a shower without soaking the floor. The condition and state of the kitchen was far from what was advertised with wood rot or mould on the worktops, particularly around the sink where years of being soaked had gone untreated. The bed was dated and very uncomfortable, providing little support, to the point where the sofa was a preferred option for one of us. It was on the second day that we discovered the most disturbing issue the lodge suffered. When opening the dishwasher door the kick-board came away from the cupboards to reveal 4 or more rat traps and trays of poison. The floor was covered with old and fresh mouse and rat droppings. It was disgusting and very unhygienic. The fact the owners were clearly aware of a problem but were happy for customers to live and eat amongst this health hazard was concerning, especially when paying a premium for the privilege. This problem should have been addressed and not covered up at the potential cost of customers health. I believe this property is for sale which might explain the reluctance to properly maintain, but it is unforgivable to put profit above the customers well being. This thoroughly spoilt our holiday. We have of course taken photos if required on request.

We enjoyed a relaxing holiday in Stonerush Lakes.

It was so peaceful and quiet. The area is surrounded by trees, so it was lovely to sit on the balcony and listen to the birds. The bed and seating area were comfortable - although a couple of loungers or footstools to go with the 2 seats & table on the balcony would be an added touch. The kitchen facilities were fine for two people, but an extra tea towel would have been useful, but a minor detail. The staff we had any contact with were always helpful and polite. So we definitely recommend it for a holiday, in fact, one of our friends is now looking into it. And we would stay here again if we were visiting Cornwall.

Amazing!

!

We very much enjoyed our stay here, very quiet and peaceful and not too for away.

Nicely decorated and furnished and bed was very comfortable. The hot tub was very relaxing too! Really recommend this place for a quiet relaxing stay .

It was lovely, everything we needed and more would definitely recommend to others.

The food at the Old Mill was lovely! And nice to have a jacuzzi and steam room within the lodge! Very peaceful and quiet

Sauna and jacuzzi absolutely beautiful a real treat after a long day out and about.

We found the bed was very low and not very comfortable , could do with a new mattress.The bath mat needed replacing as it didn’t grip to the bath when showering and I did slip and almost fall , we had to go and purchase a better one to prevent us having an accident , nice reclining sofa in lounge and the cabin is in a lovely quiet location with excellent Wi-Fi . Everything we needed was supplied in the cabin

Lovely site.

Sally in reception and the staff in the restaurant were all brilliant. The lodge was spacious but was let down by poor cleaning, Mould on the bathroom ceiling and some of the corners and nooks and crannies' around the lodge had been missed by the cleaning. As other people had commented there were black flakes coming into the hot tub. No problem fishing them out, but why should we. All in all, a nice lodge but it needs some TLC.

Lovely stay comfortable lodge in beautiful surroundings, very quiet and peaceful second time to stonerush and was not disappointed

Fantastic place to stay, only rated facilities and maintenance as lower due to bar and restaurant being closed during our stay and one of the wires on our balcony being broken, other than that a fantastic experience, shout-out to Sally who kept me updated before my stay and called to check in with us during our stay, fantastic customer service!

This place has a very nice calming atmosphere we enjoyed it very much, There was a radiator coming away from the wall when we got in, Sally offered to get it sorted straight way so no problem, we had a couple of calls from Sally to welcome us and offer help if needed which we thought was a nice touch, we would like to thank all the team for our welcome.

Ps and kevin the maintenance man.

Lodge location was excellent , cleanliness could have been better , more attention to detail needed , huge cobweb next to the fridge , crumbs left all over the sofa , dirty marks in cupboards, top of bin dirty , top of cooker dirty , crumbs under coffee table.

On a few other reviews they mentioned black flakes in the jacuzzi after use , I contacted charter oaks about this and was assured it would be deep cleaned before our stay ? It was not as after every use it was full of black flakes ? Our stay was great and location is beautiful and quiet . Would recommend but for an advertised luxury stay we expected a little better.

Wonderful place to stay!

Everyone was very polite and the food in the restaurant in site was amazing, very comfortable for our weekend away and peaceful, Only problem we had was there was no hot water on the evening before we left, was okay in the morning but it was sweltering couldn’t adjust the temperature, but other than that it was fantastic, will be visiting again hopefully some time this year!!

Everything just perfect

The location amazing, the property amazing.

The mould on the ceilings was not nice, the dirty sink marks in the bathroom were off putting and the black bits floating around when your trying to enjoy the spa weren’t nice at all, the tv in the bathroom didn’t work the volume was Awful you turned it up and it was very distorted The property was a lovely property - do you have a cat we had a cat demanding to be let in so we’re very weary about having the doors and windows open

Will definitely be coming back again!

! Perfect for short and long stays. Beautiful place and all round perfect getaway. Me and my partner had recently gotten engaged so this was a magical way to celebrate it. Amazing for the price! Money well spent

Spent 4 nights in 1 lake view and have to say it was the most comfortable holiday home we have stayed in for the cost.

Lovely setting, comfortable bed and sofa (recliners make all the difference), very good restaurant and friendly staff. Only one problem is the black bits that come out of the jets in the spa bath which are off putting to me. The location is great for visiting places like Looe, Polperro and fowey and I would definitely stay there again.

The bed was comfortable and everything worked as it should.

We stay in a lot of holiday homes and I felt, for the money paid, there was a lack of basic things like washing up accessories e.g. washing up liquid, tea towels, washing up sponge. Luckily we brought our own. I know there was a dishwasher but what a waste of energy putting it on just to wash up a couple of bits and, with just two of us, we would have had to wait all week to fill it up by which time we would have run out of crockery and cutlery. There was also nowhere to drain the cups, glasses etc. The jacuzzi, as someone else has said, had large, black bits floating around every where which was most disconcerting. Asking clients to clean it out after use is a bit daft when you only provided one J Cloth for the whole lodge. Seems strange having a jacuzzi and sauna but non of the basics. Also I am assuming you expect everyone to eat out as there wasn't any baking trays to pop anything into the oven. We didn't want to cook but the odd ready made meal would have been welcome and foil containers don't go with microwaves. Little things but it felt inadequate. For us it was too isolated but that is just personal preference so we would not return. It would have been nice to go for a local walk in the evening but there was nowhere to go. My own fault for not checking but I saw us walking around the lake in the evening but basically unless you drive the only place to walk to is the bar/restaurant. Somewhere to sit and relax on the balcony would be a good idea : you cannot sit and relax in the hardback small bistro chairs provided. What about a couple of comfy lounger type chairs? The Old Mill served excellent food and though the staff were friendly, I don't think I have ever been anywhere where the service has been so slow. We ate there twice and both times we were waiting over half an hour for our starters (the place was empty)

Property was amazing, we really enjoyed our stay.

The site and the staff were really lovley. Very peaceful and secluded a genuine break away from everyday life a genuine reconnection with nature and the surroundings. On site the restaurant was a totally different experience, very high quality food and a hats off to the chef best food we've had this year. We would recommend this location to any young couple who want to escape it all and spend some quality time together. In addition the indoor hot tub was fantastic however occasionally spat out some black flaky dirt.

We just had 1 issue and that is.

.. on the decked balcony there are a few raised nails which my partner had cut his foot on, that really needs to be sorted, as we could've took this to court.

Lovely property and gorgeous location.

Had everything we needed, perfect little break. Was not overly impressed with cleanliness as table was sticky, and bath and hot tub both had hair in them- hadn't expected to have to clean it all down at the start of our stay. This has not put us off however and we look forward to our next stay here

The site was lovely, views stunning.

The lodge looked lovely on entering. However the bed was so uncomfortable. My husband and I had to swap sides each night as the one side has a large depression which felt like you were sleeping in a hole. We read the handbook that stated read instructions for Jacuzzi which was next to it. We went in and couldn't find it. However there was a very old booklet on top of the sauna which didn't relate to anything. We went to reception to ask for help, a man came up and showed us how the press the buttons, but we felt he thought he had a wasted journey, he pressed buttons and said its as simple as that. We explained we didnt want to break anything. There were no instruction for the oven, but we worked it out. There was a layer of dust underneath the TV in the lounge. There is a lovely TV in the Jacuzzi, however with the jets on you cant hear it, we put the volume up to full, but couldn't hear it.

A super cottage enjoyed so much, so relaxing and clean, will be booking again perhaps a little shop on site

Cottage was as described and lovely to stay in, just a few minor things.

- Following google maps as requested, led us down some super narrow roads and away from the cottage. (Stick to the sat nav!) - The mattress on the bed isn’t great and dips hugely in the middle. - Spa bath was lovely, expect the black flakes that joined us everytime we turned on the jets! A trip from maintenance improved it, but still happened making the jets a no no. Just a huge bath! Lovely little touches on arrival, nice box in the kitchen with all the essentials, aswell as in the bathroom. Disappointing that the on-site bar was not open on arrival 3pm! After 7hrs of driving it would of been nice to have a drink on site. The on site restaurant was only open 3 days per week (days we wasn’t there!) which we wasn’t aware of! Disappointing, as wanted to try it out.

We loved the lodge and site, very relaxing and would definitely comeback.

Two points, however: the cleaning was not brilliant, which was a bit worrying in this Covid age. And we had to put a towel on the bath floor to have a shower as one if us nearly slipped over! Other people have said this: it is a real hazard and would be simply fixed by buying a mat!

I spent 10 lovely days at Stonerush Lakes with my husband, the property was beautiful and in a very serene woodland lake setting.

It is very comfortable and a very tranquil place to stay, the sauna and the jacuzzi are an added bonus and easily big enough for 2 people. The only shower in the property is over the bath and this is quite high to climb into and a little slippy, I wouldn't recommend this for old people. the water pressure is very high so be careful when you turn on the taps. The bed is mega comfy and we had no problem sleeping at all. We did use the washer and dryer and the property which is in a cupboard, there is also a hoover, sweeping brush and mop and bucket in the cupboard. The chairs on the balcony of the property We had a little welcome box waiting for us when we arrived with sachets of tea, coffee and sugar, biscuits, black bag, small tube of washing up liquid and a small scourer, also there was a fresh pint of milk in the fridge. This was a very nice welcome gift. There were 2 toilet rolls and a small toiletry bag with shampoo, conditioner, shower gel etc in the bathroom. There were quite a few towels left on the bed. We had visited Morrisons at Liskeard on the way to the lodge and picked up supplies including some cleaning items I am glad I did as the property did not have anything like this. Getting to the property was a little scary because the satnav took us on a single track road with bushes either side, we found out after a few days that there is another way out to the main road turn right when you get out of the gates at the top. This place is literally in the middle of nowhere and the only pub/restaurant onsite is the Old Mill Bar and Restaurant, unfortunately this was closed for the whole time we were there in August firstly we were told this was due to staff shortages then received an email to say it was closed due to covid this was really disappointing because we had tables booked at the restaurant. I ended up cooking most nights as the nearest place to eat out is at least a 15 min car journey. There is no phone signal on site but the wifi is excellent and the Netflix is a great idea. I would not recommend this site to people who have children because there is absolutely nothing for them to do on site. For couples wanting a nice relaxing break I would definitely recommend this property, we had a much needed relaxing break at this property.

Too many spiders lurking around and flies.

As soon as we opened the door we were greeted by several flies.

The negatives -: Jacuzzi bath wasn’t drained cleaned through properly with black bits coming through the jets (Stonerush Lakes cleaning team cleans the lodge ) the oven also needs a good deep clean ,Outdoor furniture rusty and small , Mattress very soft , springy and uncomfortable- not what we would expect from a 5* lodge but the lodge facilities were great apart from that .

The internet given the location of the place can be a little unpredictable - mobile data is the same. The Old Mill Restaurant on site lacked atmosphere , overrated and food very disappointing. The positives -; the site itself peaceful, pretty and well kept , had a lovely week touring this beautiful part of Cornwall and enjoyed our week . Sykes were helpful and prompt in addressing the issues as best they could (the Site was not ) but in all it was disappointing that we had to complain (who goes on holiday to complain hence what we paid over £1200 initially for a week in a 5* property!! ) didn’t get to use the jacuzzi as we would have wanted as even a mid week clean after complaining did not cure the problem entirely but it did not completely ruin the week. Would recommend the owner insist on higher cleaning standards especially for the jacuzzi , change the balcony furniture and mattress for something of a better quality - it would then be a super place to stay if looking for a quality base in a lovely peaceful place with access by car to the stunning coastline snd countryside .

Arrived at 4pm (time that the lodge would be available) to discover that the lodge was still being cleaned, keys weren't handed over until 4.

20pm, we had travelled 370 miles taking over 8 hours due to heavy traffic, we were disappointed at having to wait. Once inside the non smoking lodge we discovered that the lodge absolutely wreaked of stale cigarette smoke. As my husband and I are non smokers and have been all our lives, we found the smell to be offensive and it took nearly a week to eradicate the smell of tobacco with the help of air freshners/sprays and air ventilation. We had to ask for a clean change of bedding/towels after our first week of our two week stay. Lastly the patio furniture was rather tired and rusty which let the rest of the lodge down.

Restaurant closed on the Wednesday so unable to book outside Furniture very rusty very tight lane to get to site

Lovely place, very relaxing.

A bit remote, you need a car if you want to eat anywhere else.

Lovely secluded place to stay, upon first walking in it was lovely and warm.

It's the perfect place for someone/couple who wants to get away from it all, has a comfortable living room with good enough internet to watch Netflix on the giant TV. You could smell the cleaning products on arriving which is exceptional with everything going on with the pandemic, was a relief to see it being taken seriously. I would have loved to have stayed for the entire week but unfortunately I had to leave early due to us going into the 4 week lockdown and i didn't want to get caught up fighting the rest of holiday makers trying to get back on the same day. I give this cabin a 9.5 out of 10 because i do have 1 complaint and it is a personal preference thing so it won't apply to everyone, the mattress was uncomfortable for me, it's the sort of mattress that you get on and instantly sink in which i personally can't stand. I am used to firmer spring or memory foam mattresses, again it's a personal preference thing and shouldn't really take away from the experience.

The lodge was clean peaceful had everything we wanted and more cant fault it at all, stayed for the week but on second day booked for next year already that how impressed we were EXCELLENT

The only let down to the few days away, was the restaurant and pub was shut on the Wednesday.

Site was amazing, the accommodation was absolutely amazing and high spec. We loved the added little extras like milk and tea when we arrived. I've Already had 3 friends ask me where this was and looking at booking. Will definitely be back in the future. It was so peaceful, relaxing, bliss. The views, sounds of lake and wildlife was were tranquil.

The cleanliness of the lodge was excellent which set the tone for a great holiday.

The lodge itself was superb. I should mention that Sunday dinner at the old mill was absolutely delicious and well worth a visit

This lodge is fantastic, we really enjoyed our holiday here.

We walked around the lakes which was beautiful. We shall be booking this again. It was fabulous. The lodge was so beautiful, very clean and decorated lovely. We have no faults at all. Would highly recommend this. It’s very centrally situated to access all the places to visit. Brilliant. Especially arriving to “the locals milk” which was in the fridge for us, along with a box of tea,coffee, all the extra bits you need. Love this lodge.

Fantastic property had some great facilities, local amenities were a bit of a journey but overall it's great.

Will be back again

I had made my issues known with the reception staff on cleanliness of the lodge, I'm still awaiting to hear from the housekeeping company.

Either way I am pleased with the rest of the lodge and found it very relaxing for myself and my partner's stay.

Came for a romamtic break away with my partner and we had an absolutley wonderful time.

The hot tub and suana were just a cherry on top. The ladies who worked in the resturaunt were also phenominal!! The food was wounderful. Couldn't ask for anything else. Would 100% come again. Next time for longer.

enjoyed my stay here was amazing would recommend, close drive to some beautiful locations

No WiFi in our lodge which resulted in lost days (I had to sit in the restaurant for several hours 2 days to meet coursework deadlines, when I had planned to spend my evenings doing it) and now Sykes are arguing about it.

Basically calling me a liar. Completely disrespectful.

Our second visit to Stonerush ,we had a wonderfull time .

Stunning accomadation and we would like to thank the staff at reception for their help / our new matress arrived the other day it is fantastic .THANK YOU VERY MUCH ,Steve &Angela x

Fantastic facility, brilliant service, highly recommended

Great lodge in a lovely setting.

Nice and quiet, far away from the busier places, yet in travelling distance to both coasts and Bodmin moor for some fantastic walks. The lodge was really nice, having everything I needed for a peaceful, relaxing break. Only trouble was some noisy neighbours on a couple of nights, with kids screaming well into the early hours of the morning! Just unlucky I suppose, as all other residents respected the tranquility of the site. Whilst I didn’t use the restaurant, it looked nice and the menu was tempting, but being on my own, I just preferred to eat in. The sauna and whirlpool bath inside the lodge was a nice touch too, especially after a hard days walking. An ideal lodge for singles or couples who love the outdoors and prefer to be away from it all.

Lovely lodge, perfect for purpose, would recommend the food at the old mill very good standard in lovely setting.

Ignore google maps directions!

Very peaceful place to stay had a lovely time.

This lodge was amazing.

It benefited from just having undergone a renovation. It was wonderful. It was certainly worth the long single track t get to Stonerush lakes. The jacuzzi and sauna, along with the waterproof TV were an added extra and the views across the valley were just gorgeous. It would have been nice to have been able to have more glimpses of the lake but that didn't anything for us. It was such a tranquil location and wonderful to just sit out and listen to the birds. Would definitively recommend this lodge to couples looking for a quiet time.