Brookside

The lodge is in a lovely setting but there was no secure area to let dogs off the lead for a run.

The first night there was a strong smell of sewage which did go away. Beds were very comfortable and the stair gate at the top of the stairs was a great addition. Lovely balcony but overlooked by other lodges. We did not use the hot tub as there was not enough privacy screens. Nowhere safe to walk dogs unless you travel by car. Great facilities in kitchen, kettle, toaster, microwave, fridge, freezer, dishwasher and washing machine. The hot water pressure isn't great but usable. Lovely on site pub which serves food, a shop and swimming pool. We all had a very pleasant stay.

Lovely Place, felt calm and relaxed.

There was no hot water for the entire stay only the electric shower worked

We had a lovely stay.

A perfect pet-friendly house with everything you need, set in a beautiful setting. A lovely stream runs along both sides of the house, and a hot tub is a great bonus, not to mention excellent tap water quality directly from the spring! The car park is a few steps away. Very friendly and helpful owners. One of the best places we've been. Highly recommended.

Everything was as described.

The chalet was clean and welcoming. Recommended.

I’m disgusted, I wanted a hot tub but it wasn’t working.

No help from on-site maintenance or owner. Stinking in home, probably drains but again no help from maintenance or owner. Wouldn’t touch them with a barge pole. Have tried to get some money back but they are ignoring me.

On arriving at the lodge we were greeted by a large box of rubbish outside the front door, which was removed by us later in the week.

The property appeared clean on entering, however there were a few let downs, mainly in the kitchen: lots of debris in the cutlery draw, no shelf in the fridge for drinks (milk etc), the washer banged repeatedly loud when running. The other little things which need attention are light fitting in the front room, pictures that were leaning against radiators instead of being up on the walls (tried to put back but didn’t stay up). The bin in the kitchen was filthy underneath the bin bag and stunk (not a nice find). The bath had no plug, the shower head in the cubicle had to be held in the hand - so both shower cubicle and bath unable to be used! It was soon realised the stench that the property had was linked to the drainage and after the use of water it would stink the whole property out which was horrible and definitely needs attention - I’m guessing this is the problem reflected in previous reviews. The amount paid for the lodge was far too high as too many problems needed addressing and without being able to use the basic of facilities as advertised is a huge negative. Our concerns were raised shortly after booking and reading further into the reviews and though we were ensured the lodge would be at a high standard when visiting - this was not the case. Bringing our concerns to the attention of Sykes had no impact at all. Let’s hope these problems will finally be addressed for future bookings.

Lodge was well maintained very clean and well equipped beds were clean and Comfy hot tub was amazing all in all had a very nice time with no hassle bar staff we very friendly and helpful would recommend to anybody

This lodge needs some TLC from the owners.

Issues that were mentioned in previous feedbacks had not been addressed. Very wobbly dinning chair, marked and sticky table surface (we brought a tablecloth to put on it ) Dirty patio furniture and bbq had not been cleaned out. Patio parasol ripped and left by hot tub. Utensils in kitchen not very clean, one frying pan had the remnants of someone’s breakfast in it, we felt we had to clean everything before we used it. The issue of the missing stairgate was not solved, the owner and maintenance kept passing the buck in the end we gave up. Very nasty smell (like bad eggs) downstairs. Hot tub was nice and site very clean, quiet and very dog friendly but would not recommend this lodge.

The property is lovely but in need of repair.

On arrival a cupboard door covering the washing machine was hanging off. This was reported to maintenance and fixed within half hour. The socket in the main bedroom did not work and this had been recorded several times in the comment book (the bulb to the light had been removed however when something else was plugged in this did not work either). The main dining table was very sticky and again this was recorded in the feedback book - needs to be varnished. Later in the week we tried to cook a meal as we were fed up of eating out. The hobs worked but the oven itself did not. We called maintenance and was asked to send over photos of the knobs, which I did. We received a message back saying which symbol to use but we had already tried this. No other help was provided by maintenance on this. The hot water needs putting on at least 30 minutes before using but is still no good for a bath. The guttering is full of grass/weeds. We had a very wet week and the water was coming out over the entrance door instead of going down the guttering.

The location is beautiful, however on entering the lodge there was a strong smell of damp, the carpets in the largest twin room constantly felt damp, black mould on the net curtains in the double bedroom, smallest bathroom always smelt funny, upstairs the settees were comfy and sitting room a nice size, balcony very slippy and the outside furniture dirty and rusty,back inside the table was very sticky and some of the chairs a hazard as they had dodgy legs, the kitchen though clean and spacious only had one sauce pan and one frying pan-more lids than actual pans, the cupboard door for the washing machine kept falling as there's only one hinge screwed on, also a funny smell that came and went during the day, I don't usual like leaving a negative feedback but this lodge really does need some TLC the onky positive was the lovely hot tub but as stated in other feedback some jets don't work - sorry!

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The cottage had everything we needed and very cosy

Nice site very quiet on the part we were on.

Lovely hot tub. Nice and cosy lodge. Would definitely stay there again. The only problem we did have was the master bedroom smelt a little damp, but I assume that's because of the hot tub. Really enjoy our stay.

We have just returned from a lovely week away in the lodge, after booking we were concerned about many of the reviews but I can tell you that all problems that have previously been mentioned have been completely rectified to a high standard.

We were lucky enough to enjoy the new carpets, sofas, decking and fully operational hot tub. We went with our 2 teenage boys who were very happy with their comfortable beds so much so that they wanted to bring them home. The boys enjoyed the games room, swimming pool and arcade machines as well as the Xbox and DVDS provided in the lodge. We had a very relaxed week in a home from home and would definitely return again. The site is also fantastic for dogs we took our two Labradors with us and were extremely pleased with not only how dog friendly the surrounding area is but also how great the holiday park is set up with everything to make the stay as easy as possible when taking your dog away from home. If we could rate higher than a 10/10 we would.

cottage with plenty of kitchenware and furniture.

The hot tub was a bonus that the children enjoyed but it needs a serious deep clean overall. The bathrooms particularly were full of mould and the single shower unit was really not pleasant to use due to the mould. My daughter had to sleep upstairs on the sofa as her bedding and mattress were soaking wet and smelt of urine due to it being the bed on the wall where the hot tub was outside. During our stay I was sat on the decking outside and it was so wet and rotten that the chair went straight through it and I fell off. I did ring the maintenance guys number in the folder and he was genuinely concerned and arranged to have it fixed with a new strip of decking the next day. I mentioned the wet bed and general damp and mould and he offered to bring fans for the humidity and new sheets but it was the whole mattress that was wet and smelt. The voiles in the bedroom leading out to the decking had mould all along the bottom and part way up and in the corners of the bedrooms there was mould creeping up the walls from the floor. Lovely area, nice staff but it just needs a deep clean. Two of my daughters have asthma and my mum has copd, we have all come home with colds and coughing but my mum particularly isn’t feeling too good.

Lovely property, well equipped for self catering.

Really felt at home here. Holiday park is lovely too. Only recommendations would be to provide a clothes airer and a non stick frying pan. The hot tub was good although some of the jets didn’t work. There was a dampness in the downstairs area, and a smell coming from bathroom. At bedtime the pillows and bedding were damp so think this needs looking into.

Lovely property with lots of little touches like soap, sweets, cleaning items etc.

The hot tub was the reason we chose this property and I was really happy that it had clearly been emptied, cleaned and refilled. This gave me comfort the rest of the property had been cleaned well too. We will definitely be rebooking here

The property was in a beautiful location, all I would say is that one side off the hot tub the jets wasn’t working, too many cobwebs and the hot water in the main bathroom.

It was far too hot when you put a little cold on it went freezing. Apart from that I will be returning.

This was our second stay in this lodge, and again it was very enjoyable.

However, we couldn't get the WiFi to work and the TV signal was very poor. We reported the WiFi to the maintenance person but nothing got sorted out. Thank goodness for the dvd player and wide range of movies. This time we took our little bulldog and he absolutely loved the walks around the site. The hot tub was lovely on the cool evenings. The welcome gifts were a lovely gesture too. We will go to this lodge again as it is very comfortable and homely and has everything you could need.

We had a lovely time and enjoyed our stay, however there are lots of steps to take to ensure the cleanliness of the lodge.

There were smells of dog urine and damp in most rooms. The first bedroom mattresses were damp and the sofa upstairs needs replacing or cleaning as it smells of wet dog. The stair gate is broken and so is the clothes airer. But the main thing that would put us off returning is the smell, and the guest book was full of other complaints of the damp and urine smell so I would say it’s time to address it. However that being said, it’s still a beautiful lodge, ideal location and we had most of the things we needed.

We were disappointed that after complaining about having no hot water for 2 days nothing was done about it We did not have any acknowledgement of our request for someone to sort it out Also the microwave was rusty inside so should be renewed.

Really bad smell as you open door.

Bedrooms damp and smelly. Balcony unsafe.clothes maiden held together with tape and kept collapsing. Everywhere needs a good deep clean especially the carpets and sofas. Kitchen was fully equipped with everything we needed .Hot tub was amazing. Location was great the pub and restaurant on site was great

There is a strong smell similar to urine which comes from within the downstairs teen room backing on to the hot tub.

I suspect there may be a leak which is soaking the carpet and need looking at. It appears this has been mentioned before so it's disappointing to see that it has not been resolved.

The location was good, Tavistock is a beautiful town and we had lovely days out at Looe, Plymouth and Port Wrinkle however, we paid £1800 for one week and the place was not clean.

The decking had a large patch of damage with loose bits of wood, we had to put a rubber mat over to stop our daughter getting splinters. The settees were really dirty, as was the carpet. The pillows on the beds were very flat and either really cheap, old or both. The washing machine posed as a an integrated appliance, however it was just a cupboard door screwed into the washing machine so made loud banging noises and shook during the cycle, so unable to use overnight. The decking was covered in spider webs which had obviously not been swept for a few months. There was mould in the shower cubicle too. I did take photos should you wish to see them. We wouldn’t return here sadly. The pool on site was nice though, you had to book and this was limited and in advance so had to holiday around the swimming sessions.

Lovely lodge with WiFi, hot tub and Netflix.

Very clean and tidy. Sofa could do with upgrading but it's super comfy. We will definitely return.

Lovely property.

On the grounds of a holiday park which is lovely place too.

lovely place, plenty of kitchen utensils, nice clean hot tub.

in a central area for visiting different places.

Excellent holiday property, very clean, comfortable, warm, massive tv with netfix great, fabulous balcony to sit out on, both bathrooms had showers great for me because I cannot use a bath plenty of parking space.

Brilliant, lovely comfortable bedrooms all with dressing tables added luxury and massive plus dog friendly.

No real problems but the sofas could do with a deap clean would use again

We had an amazing week!

On arrival we had a lovely surprise. Wine, cookies and cream tea. Such a nice welcome. The property was extremely clean and the hot tub had been emptied and cleaned before our arrival. Lovely crisp white linen on the beds and bright white fluffy towels on every bed. The double bed was very hard but all the singles were fine. I would take my own pillow in the future, mainly because I like a big squishy pillow and the ones in the property were a little flat, but I just put an extra one from another room. Yes there is a damp issue in the main bedroom, so we just used the other bedrooms. If like me you suffer with asthma we did have to hunt for the hidden plug in air fresheners, but once we were able to locate them and turn them off everything was fine. This said, the facilities and extras that this property offers far outweighs any issues. The Wi-fi signal wasn’t fantastic on a few occasions, but mostly we were online and even watching Netflix. The tv is really good, DVD’s and Xbox supplied with loads of games and films. Dishwasher and tabs supplied. Washing machine, hot tub and the location is beautiful. Indoor and outdoor pools and a gym onsite. The holiday park is very steep but the layout gives you a nice sense of privacy. The Honicombe Arms pub on site is a must. We actually booked for dinner every night. The complete opposite of our Normal plans but the food quality and price was unbeatable. Also it must be said, the staff and the atmosphere was so welcoming we enjoyed every evening making new friends. Dog friendly is an understatement! They are more than welcome in the main bar, but for those who prefer no dogs they have a separate amazing dining hall for those without dogs. We loved it so much, not only would we recommend it but we are looking to rebook and return! Thank you so much for a great holiday and allowing us to make some fantastic memories.

very good

This is a great lodge in a fabulous location with all the facilities of home.

Only Slight disappointment was that the hot tub, which was one of the key dressing we chose that particular lodge, didn’t have many of its jets working and so was a little under powered bubbles wise.

Great place, very spacious, all amenities there.

Manor was great very friendly people great facilities on site. Definitely recommend it with kids . We loved it .

Our 3 nights at Brookside were relaxing and met all our expectations : homely, clean, tidy and no apparent doggy smells.

We were three adults with three chihuahuas the dogs loved the local walks and only barked once when the squirrels appeared on the balcony. Hot tub was a blessing, cared for and well maintained. Well done to the owner, the cleaning staff and pool maintenance. Nice touch was the welcome pack ..... Ade ,Jayne & Janet

Really comfortable and the best equipped accomodation I have ever stayed in.

We were all very happy with the standard. Location was good too

The living room area could do with a deep clean,strong smell of animals/dogs on both sofas, damp smell in both twin bedrooms and shower could do with fixing in the ensuite bathroom, pans are the wrong ones for the cooker hob and food kept sticking to pans, but on the whole good location anjoyed the hot tub and site safe helpful and friendly.

We are easy going and just get on with things, so no major complaints.

Lodge was very damp and we couldn't dry anything. Sofa bed sheets were covered in mud. Apart from those small things it was very nice

This was an amazing lodge, felt like being in a 5 star hotel, would definitely stay again!

Had a great time , the weather was great .

Loved the facilities, the pools and our own hot tub were really good . The accommodation was what I expected and very comfortable, but it did lack a few basics in the kitchen. There was only one cereal bowl and only wine or pint glasses , nothing smaller to take to bed . There were no glasses in the bathrooms so I cleaned my teeth in a pint glass ! These are small trivial things , but small can be important. You get what you pay for , if you want 5 star go else where . Over all I’d give it 8 out of 10 . Staff were lovely, couldn’t do enough for you .

The Lodge and where it is was great.

The whole family loved the hot tub. The disappointment was the fridge the door kept opening and we lost a lot of food through that. Also one of the bedrooms smelt damp.

This site and the lodge should be classed as dog tolerant as neither were really dog friendly.

Having stayed in the same cottage I was pleased to find the internet connection vastly improved this year.

There were a few small things which I think could be improved upon. A dishwasher is great but not when it constantly fails to release the soap tablet. On several occasions, the fridge door sprung open after closing and the toilet flush handle in the shower room was loose making it difficult to flush and eventually becoming unusable. There was no contact number for a housekeeper to be able to report this. Whilst I agree that the lodge should be left in a clean and tidy state, it is difficult to do so with a cylinder vacuum when the extending handle collapses the instant it makes contact with the floor. I wouldn't struggle with a vac in this state in my own home I'm certainly not prepared to do so on my holiday. Finally, we stayed for 2 weeks yet were provided with only one tea towel, one cleaning cloth and no change of bed linens for our second week. I'm aware this all sounds very negative but I believe it is the small things like this that can make or break a holiday. Having made these points I would also like to say that the lodge itself, it's situation and the site are idyllic. Our two weeks break passed all too quickly.

On site facities, swimming pool, gym, evening entertainmenr fantastic.

Lodge comfotable with everything you could need, including an unexpected welcome pack.

Wonderful stay, great facilities.

Lovely location, great to have 2 bathrooms with a group of you staying. The kitchen was well equipped. A few cobwebs on lampshades so a bit more overhead dusting needed and I would recommend looking a map of the holiday park as it Is not very easy to find your way around the park to the lodge in the dark.

Lovely base to go and explore, you have to travel out a little bit to get places but the countryside around the area is stunning.

Accommodation had all you needed for the stay and the hot tub is a fab addition, even in the cold weather!

We had a lovely stay at Brookside, a very much appreciated welcome box was left for us and the cottage was lovely and warm on arrival.

There was everything we needed at the cottage and it we would definitely recommend. The swimming pool at the site was more for younger children but there is so much to so in the area it did not really matter but thought I would mention if for those with children 11+.

Great lodge in lovely surroundings.

Comfortable with excellent facilities. Hot tub is a welcome addition. Be warned: photograph gives the illusion of privacy. These lodges are on clusters of at least 3 and balconies overlook others. Also park situated on steep hillside so would not recommend for limited mobility. Good shared facilities on site included shop well stocked with basics and restaurant with takeaway service. Ideal central location for visiting Plymouth and Bodmin areas. Would definitely consider a repeat visit.

The kitchen has all the equipment needed but leaves little storage space for groceries for six people and their dogs.

The wi-fi signal and speed were very poor rendering my laptop useless and the connection to mobile phones little better. I think visitors would appreciate this being improved since computers in all their forms are such a large part of everyday life. That said the welcome pack was a lovely touch and indeed welcome after our long journey. It is a superb lodge on an idyllic site and I cannot wait to return next year.

The park was in a good location but was very run down.

The lodges were much closer together than expected and the view not as good as implied in The listing. Lodge facilities were fantastic; welcome box, basics in cupboards and spacious.