“Dear Sir,
With reference to above booking for 6th – 10th AUGUST at CAMILLIAS, LAKELAND, MAMLAND, DAWLISH, EX6 8HG, DEVON.”
Arriving TUESDAY 6th late afternoon and went to collect the keys from the Owners property. We were told the cottage was open and the keys inside.
On entry to the cottage it smelt extremely fausty, as if it had not been used for some time. The locks to the main door and conservatory did not lock!!!!
As it was now late we decided to solve these issues the following day Wednesday.
Wednesday we couldn’t the Owner and spent the day out returning late.
Thursday 8th morning on our way out, we ...
Arriving TUESDAY 6th late afternoon and went to collect the keys from the Owners property. We were told the cottage was open and the keys inside.
On entry to the cottage it smelt extremely fausty, as if it had not been used for some time. The locks to the main door and conservatory did not lock!!!!
As it was now late we decided to solve these issues the following day Wednesday.
Wednesday we couldn’t the Owner and spent the day out returning late.
Thursday 8th morning on our way out, we came across a group of Men in the driveway who waved me down to stop. One approach the car and ask if we were going out, l asked why, and he explained that they were representatives of a company of Joint Receiver’s, Moorfields Advisory Limited, 8251 St John Street, London, EClM 4JN 020 7186 1158 serving papers on the Owner of all Holiday Lets and Out Buildings on the land. They were changing all the locks and taking an audit of the contents of the buildings.
Can you imagine how we felt ? finding ourselves in this fractious situation, between both parties.
There were a number of Security Men with them and they remain all day and night, for the continuation of our designated stay and were there when we left.
This heighten my Partners anxiety even more, on top of not being able to lock the property, we now have complete strangers patrolling the grounds, day and night.
This was a complete spoiler on our holiday brake as we had chose this place because of its advertised isolation, which was now not the case. We were now living in serial circumstances that we did not expect.
We are seeking recompense for this most unsatisfactory experience we endured, through no fault of our making.
I have received an email from Sykes asking me to complete on the findings of our stay, and as yet not completed, because of the detrimental effect it could have on your companies reputation.
I would appreciate a urgent and satisfactory outcome to out spoilt holiday experience
Your sincerely, Stephen Fleet
