“I've given 1 star as Shorefields is lovely and the chalet was in a good position however the property itself was filthy.”
Not just a skimped clean but neglect over a period of time. The oven was too filthy to use, the grill pan was full of grease, the washing machine drawer was mouldy, no cupboards to put any food in so food was constantly covered in ants, dust and cobwebs everywhere, shower screens dirty, curtains frayed, piece of the door missing on a bedroom, cupboards too full of stuff for our things to go in but the worse was the beds, the sheets were stained and covered in bits and hairs. We had to root, around in one completely full cupboards, to find bedding to change them. The towels and bath mats were extremely thin and small, not sure if the mats were clean either. This would be bad enough in normal times but at present everything is supposed to be extra clean and sanitised. You send out intructions about extra cleaning, no cushions or books around, and then we arrive to this, stuff everywhere and no sign of any cleaning products being used at all. On emailing your company the initial response was that the owner would come and clean the oven. We declined, this should have been done already and was only part of the problem. We were then offered £50! The reviews and the 4 ticks for this property is misleading, apparently you never inspect properties so where do the 4 ticks come from, how can you know if they're fit for occupancy, as this clearly wasn't? I spoke to a different person each time and was just told it's between you and the owner although my contract is with yourselves, the only contact with the owner was a mobile number that no longer worked, as I'd already reported. I have photographic evidence to back up all the above.
