“We are expecting 100% of our £624 fee and petrol money to be returned, as we drove all the way from Cornwall for a 4 day holiday at Goodwood Annexe Caravan, Chichester; that was so dirty, we should have left the moment we arrived.”
The condition of the property was not as shown on the Sykes website photographs, that aided us to choose our holiday.
My 85 yr old mother was so tired after the long journey, we had to sleep over, and left 1st thing in the morning.
Alexandra from Sykes, advised Mr Green to refund 3 days rental price, less their commission = £429, and he would still make a profit from this booking; because if the guest was unwell they could claim from insurance, (that we didn't have...we said Mother was ...
The condition of the property was not as shown on the Sykes website photographs, that aided us to choose our holiday.
My 85 yr old mother was so tired after the long journey, we had to sleep over, and left 1st thing in the morning.
Alexandra from Sykes, advised Mr Green to refund 3 days rental price, less their commission = £429, and he would still make a profit from this booking; because if the guest was unwell they could claim from insurance, (that we didn't have...we said Mother was unwell upon leaving because we don't like arguments or the filthy state of the caravan).
The caravan felt as though someone who had been living in it for some time had only just left, as there were cobwebs and leaves all over the outside and unfinished planting pots, compost bags, old cardboard boxes and furniture on the deck.
Blood splattered up the internal wall and furniture, violent damage to the doors, no shower curtain, sticky surfaces, the linen on the beds felt unclean and were unironed, the towels made us feel like we did not want to use them. One bedroom TV not working. There were dog hairs on the carpets, dirty glasses and plates, old food under chairs, spiders and webs everywhere...yes, this was a nightmare!!!
We thankfully returned to our clean home in Cornwall... and we are still waiting for our 4 day holiday and petrol money.
Note to Mr Green...
Have you thought about cleaning your own caravan as well !!!
Your rental caravan is a palace, compared to your own living conditions.
We wish you and your wife good health soon.
Since originally letting the lodge we have upgraded the interior and exterior furniture and will up load new pictures for the web site
We are arranging for a deep clean before our next guests arrive
We apologised to this guest because we were working on the patio but early spring tasks had been delayed by bad weather. She confirmed that this was not an issue as they would not be using the patio. Work will be completed before the next booking
Work on the repairs following a previous guest's brawl which caused over £1,000 worth of damage will be completed before the next booking.
All bedding and towels are freshly washed. We had a 94% rating prior to this complaint so previous guests have found everything to be very comfortable
This dog friendly property is situate in parkland and there is a wooded area adjacent to the back of the lodge. The early spring invasion of dozens of spiders set up nests and webs on the exterior of the property. This is regularly washed and cleaned but overnight the problem returns. We will try washing/spraying with peppermint spray. The insects are harmless and are NOT allowed in the interior as controlled by regular inspection. A refund will be made to this guest.
Property Owner
