“We arrived for the 1500hr check-in to find the patio doors open and the owner still busy inside.”
The dishwasher and washing machine were partway through their cycle and the owner departed to purchase mould remover for the bathroom. He returned with wine, chocs and strawberries which was very kind of him.
However, he left with the washing machine and dishwasher still going. We then noticed that the lounge and both bedroom doors had been damaged in what appeared to be a fight, with one bedroom door sealed shut. The lounge carpets were dirty with crumbs and hairs and all surfaces were very ...
The dishwasher and washing machine were partway through their cycle and the owner departed to purchase mould remover for the bathroom. He returned with wine, chocs and strawberries which was very kind of him.
However, he left with the washing machine and dishwasher still going. We then noticed that the lounge and both bedroom doors had been damaged in what appeared to be a fight, with one bedroom door sealed shut. The lounge carpets were dirty with crumbs and hairs and all surfaces were very dusty. The kitchen floor and table were also dirty with dust, hairs and crumbs with greasy surfaces. There was a lack of cutlery, crockery and drinking vessels and the sink and taps were loose and unclean, with plates etc still on the drainage tray. It was so awful that I vacuumed the entire place myself and attempted to remove the grime from bedside tables and worktops. Despite this, our friends who arrived later noticed immediately how grubby the whole place was - very embarrassing for myself as I organised this break for everyone.
The bedrooms and bathrooms were also filthy and strongly reeked of cigarette smoke, with aged pillows and mismatched bed linen in one of the rooms and a blocked toilet in the other. The smell when in bed was so bad that we left the next day. The 'double' beds were also 2 single mattresses held together by a double fitted sheet which came partially off in the night and the mattresses separated to leave an annoying gap. One of the beds had spiders in it which appeared when the duvet was turned back. I spent most of the night on the settee in the lounge.
This 3 day stay cost us £939 and it was terrible - I don't know how it has a 3 star rating. The owner needs to get the entire place professionally deep-cleaned and dispose of all the pillows and probably mattresses, which we didn't dare look at. And properly stock the kitchen and clean and tidy all the drawers and cupboards. And sort the doors and fix the toilet. There was also a lack of smoke alarms.
- Stephanie, September 2024
This property was recently deep cleaned by professionals but the previous guest leaving the morning of this guests arrival, left the lodge in an unclean condition. We were left with a lot to do in a short period of time.
This unkind guest arrived at 2.40pm, 20 minutes before 3.00pm with a somewhat aggressive manner right from the start. We were obviously hurrying to clean the home but were interrupted so could not hoover and give all surfaces a good wipe down.
We were not aware that the toilet was blocked and left the shower in a pristine condition.
We made the guest aware that we lived next door and were available to deal with any issues. The toilet was unblocked after their departure in ten minutes and air freshener cleared the odour.
Our bedroom furniture offers guests the choice of twins or doubles in all rooms and none of the previous 50 guests had any complaints about the bedding.
The property was fitted with a dual purpose smoke alarm. We have no idea what happened to it. A new one has been fitted
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Categories:
Staff
7.5
Facilities
7.5
Cleanliness
7.5
Comfort
7.5
Value for money
7.5
Location
10
High score for Chichester
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