“Difficult to find.”
No spare bin liners, asked for these, none sent.
No welcome pack, not even milk.
Nowhere to leave rubbish or recycling, no indication.
No 68 very clean, spacious and comfortable.
Customer feed back is extremely important to us as our aim is to provide guests with the highest level of service possible. We are saddened that you were unable to enjoy your holiday due to your wife's illness which impacted not only on your general experience of the Isle of Wight, the facilities at Wight Cliff Bay Holiday Park, but also your impression of the service we provide.
Having said that, I hope our telephone conversation has given you some reassurance of the extent we go to above and beyond to ensure that all guests receive the highest level of service possible.
That you were not greeted with a welcome pack is strange and we have spoken to our Housekeeping team regarding this.
The issue regarding waste disposal is confusing and we continue to request clarification from the Park regarding their policy.
We do contact all guests following bookings with a map to our location and information regarding Park facilities. In addition a comprehensive folder containing extensive information on how to operate equipment; medical advice; and suggestions as to places to go recommended by other guests and more, as well as leaflets and information regarding what the Isle of Wight offers is provided in order to enhance your experience.
We also contact all guests the day after arrival to ensure that everything is as we expect it to be as well as emphasising to please contact us directly should anything not be to your satisfaction.
We have a great team supporting us in our efforts who do their very best to meet our high expectations. However, fortunately extremely rarely, 'oops' moments happen and our 'team' respond as quickly as possible but we're reliant on guests to inform us should such an event occurs.
Our property is very precious not only to ourselves but also our guests. It's beautiful, located on the quiet side of the Park yet only a short walk to the main Park facilities. Located near wooded areas look out for red squirrels, enjoy the beautiful views over Culver Downs, look for fossils... Whether you're into Bingo, party animals, sunbathers, swimmers, lovers of sea food, walkers, explorers or just want to chill - it's all there to enjoy!
Oh, everyone is allowed to be grumpy from time to time, it's part of being human!!
Regards, Chris and Ruth X
Property Owner