“We had a great holiday but was let down when we 1st arrived to the lodge not been cleaned beds left from previous occupants, along with towels in bath tub and stains in the toilet, after calling multiple times and waiting for a call back I finally asked the people that run the property for the owner to send out some fresh linen and towels as they said no cleaner could come out so late, by now it was around 1930 (this was 1830 when we first arrived after a 2 hour drive) so someone came out and dropped the linen off and took the dirty bits away I had already made a pile of, I carried on cleaning and changed one bedroom when there was another knock on the door, to my delight it was 2 lovely ladies come to clean the property, they were very quick and efficient and so lovely and apologetic that it had been missed.”
Once all sorted by 9pm, we had 2 kids with us so we finically were able to make some food and eat, the rest of the holiday was great, hot tub was lovely, it was just a shame to arrive to a dirty lodge and kept been told I’d be phoned back, I had to phone 3 times to find out what was happening and the number in the book in the lodge was for the wrong night warden, he was based at the other park up the road.
Thank you for your feedback and we are sorry to hear of how your holiday started. We know the owners and the cleaners are terribly sorry the clean was missed. Having said that, it is wonderful to hear you went on to have a fantastic stay and enjoyed everything Buttermere had to offer. We do hope you will return.
Property Owner
