“Although the accommodation was clean inside the decking area was full of debris as there was trees surrounding , I would expect a small fallout but my guess is the decking hadn’t seen a brush for sometime & it took 45 mins for myself & my 78 yrs old mother to tidy up !”
!! Not what I go on holiday for ….. the windows where dirty & had’nt been cleaned for sometime . There where essential utensils missing in kitchen I.e tongues to turn meat when grilling , no grill pan handle & 1 oven glove !!!! Making I difficult to handle pans coming out of the oven . I guess attention to detail was lacking
- Jonathan, September 2023
Thank you for the feedback, it's disappointing to learn of the issues you have raised here, more so should you have contacted Sykes or myself directly then we could have provided support or advice.
Although we have gone above and beyond the list of essential equipment as laid out by Sykes to deliver a comfortable, relaxing and memorable stay, it would appear we are unable to satisfy everyone's needs. Although there are no tongs, forks and spatulas can be found in the utensils drawer to assist with food preparation. The oven glove is a modern single type found in most retailers although I appreciate this may not suit everyone so thank you for raising this. The griddle pan handle should be located in the cupboard above the oven but again this could have been resolved via a telephone call.
Finally, the lodge is surrounded by trees thus providing a high degree of privacy from other nearby lodges as can be seen in the photographs, unfortunately leaves do have a habit of falling from trees. Your comment about the time it took to clear the leaves from the decking was of concern and not something I would wish for you to undertake. I therefore spoke to the previous guests who vacated on the morning of your arrival. Their feedback was there were a few leaves on the decking when they left but nothing of concern, I can only assume the weather conditions may have contributed to your comment.
Property Owner
