“This lodge has an amazing view of the lake but that is the only positive thing about it.”
On arrival we noticed the bedding & towels were damp and had to get replacements, which were also damp but not as bad as the original ones.
The hot tub was our main issue during our 7 days break; the water was dirty & had a huge build-up of foam. It didn't look like it had been emptied or clean water added for our arrival. I contacted Sykes Cottages who we booked with, early the next morning & every single day since we arrived with no luck. They basically told me it was our own fault the after ...
On arrival we noticed the bedding & towels were damp and had to get replacements, which were also damp but not as bad as the original ones.
The hot tub was our main issue during our 7 days break; the water was dirty & had a huge build-up of foam. It didn't look like it had been emptied or clean water added for our arrival. I contacted Sykes Cottages who we booked with, early the next morning & every single day since we arrived with no luck. They basically told me it was our own fault the after was dirty & that we should shower before using it. We never had the chance to use it because of how dirty it was. Then I was told if I wanted it emptying & clean water adding I'd have to pay £50, which I refused because this should have been done already. We ended up leaving a day early because we'd had enough.
We had no water supply one evening, then the main toilet stopped working, (it took 2 different visits to fix the problem). The beds are not comfortable. The kitchen needs a lot of work, cupboard doors are hanging off, and we had to get some repaired during our stay.
The lodge needs a good clean, there are cobwebs & dust everywhere. A lot of items could do with replacing - Sofas, mattresses, pillows, plates & cups, electric fire & Tv's etc.
The freezer could also do with being defrosted and cleaned out as it was thick with ice.
The decking also could do with jet washing & repainting. The steps leading up to the decking wobble & are not really secure.
The Tri doors do not open, well 1 section of it does the other 2 doors don't and I've noticed this has been a problem in a recent review in 2022.
The parking for 2 cars is quite tight, but we managed to park both our cars there by reversing into the parking area.
We left mainly because we paid extra for the use of a hot tub and didn't get to use it at all. We also left the lodge a lot cleaner than it was when we arrived, that's all we seemed to do during our stay was try to clean up the lodge. It's a shame because with some TLC this could be a lovely lodge and a brilliant spot next to the lake.
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We are sorry to hear of the issues that you experienced during your stay.
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The Lake District Lodge Holidays Owner Relations Team
Property Owner
