“Don’t know where to start on arrival had to get someone to the lodge because of damage and cleanliness very poor.”
Pans old and rusty, decking green and filthy, railings I need of painting and some held together with cable ties, curtains didn’t fit, dirty kitchen floor, units and front of oven needed cleaning, mould in bathrooms shower head mouldy, lamp in bedroom rusty and not working, lights coming away from ceiling, trip switch box cover smashed off outside furniture old, outside table had a hole in it so they have took the glass off painted it then glued the glass back on to hide the hole , around the hot tub was filthy, fridge inside the door was all smashed and the freezer was all frozen up so struggled to get the drawers out and when I did found stuff from last occupant or maybe been there longer I will be making a formal complaint
Thank you for your feedback and we are sorry to hear you are unhappy with your stay at Ridgway. Thank you for making us aware of these issues and we are sorry the lodge was not perfect for you on your arrival. Our maintenance team and cleaning team did visit the lodge after you had advised us of these issues and tried to resolve them for you but you did ask for our cleaning team to not put these things right and we are sorry you felt the need to do this. We have passed your comments to the independent housekeeper and we will be keeping a closer eye on the lodge to ensure this does not happen again.
Property Owner