Willow Lodge

It was really difficult to find the correct location.

I think the description in words to get to the place is very detail but confusing for us. We took a few wrong guesses before we can get to the right location. Maybe it would be more helpful to just down white cross bay holiday park instead of a post code. The accommodation itself is amazing. We had a really good time and was really satisfied with the booking. We will definitely try and book again.

Lovely lodge in a great location for exploring the central Lake District.

We stayed her in April of 2025, a family of 2 adults and four children, a really nice lodge, in a nice park and a great location

We had a wonderful holiday in Willow Lodge.

The accomodation was very comfortable. It was warm and cosy. We would really like to book this lodge again. Thank you .

We booked this property and were very disappointed with the cleanliness and service.

When we arrived, the lodge was clearly not clean. We found a broken nail on the dining chair, plaster left on the counter, hair on the beds, leftover food in the freezer, and there wasn’t enough toilet roll or hand wash. On top of that, the BBQ which was advertised as included, was missing. I contacted the company straight away, and they assured me they would send someone to clean, but no one came. They also didn’t respond to my messages or emails, and when I called again, they were unhelpful. Eventually, they simply messaged me through my account saying their cleaner confirmed the lodge was clean before we arrived, which was not the case at all. Overall, very poor customer service and a disappointing experience. I would not recommend this property or company.

A pity, we could not join you by phone ( bad number) either by email ( we wrote one ) about a problem we had when settle in the cottage : there were not any towels !

And when we try to start the washing machine, it did not go. So we leave the tablet in it and leave it with the dirty plates and... But all the cottage was lovely ! And thank you for the cleaniless to the cleaning lady ! Best regards from a french family

We had a beautiful and peaceful stay at Willow Lodge in May.

The place was spotless and well supplied with cutlery, crockery, glasses and mugs, and lovely facilities. The lodge was in the trees, which meant it was one of the most private places and was so quiet except for the chirping of the birds, which was exquisite. The bar onsite was also nice, with outdoor seating, and entertainment almost every night, and the Lake was just a very short walk from the lodge, and on White sands property. Tons of hikes and water activities to do in the area too. The only small point to mention is that there is WiFi, but the signal is not great, and not strong enough to do any streaming of any kind. Otherwise, an excellent place to stay, and will definitely be going back!

We have stayed at a couple of lodges at White Cross Bay and this was by far the best.

Lodge is perfect, comfortable, clean and welcoming. My only tiny niggle was no towels wish I wish had been stated in the description (if it was then maybe more obviously). We would definitely book this lodge again.

I do love this lodge and the staff at the holiday park are always attentive and happy.

Beds are comfy and the Lodge gives off good vibes and we love going there, second time staying. 3 suggestions Shower towels/hand towels - there none and when I spoke to Sykes, they called me back saying it's in the small print, no towels provided. The sykes rep was a bit surprised and said most properties provide them. It was no massive issue but asking guest arriving to bring a towel did feel a bit unusual. Cleaning - bit more attension needed, mud splatter on the walls probably from a previous occupant. The shower door seal needs to be replaced as it's showing dark mould that is probably very difficult to get rid of. Outside lighting - this needs to be addresssed very quickly. You can't see where you are walking when going up/down the steps leading to the Lodge and as you can imagine, they are slippery. I fell over once and a few of my friends missed steps. Holding a phone light on or torch is difficult when carry heavy shopping. Apart from those two suggestions, great stay, great trip and will be back again soon. Many thanks.

We were very happy with this lodge.

We were a little skeptical given some of the reviews about cleanliness of the kitchen. This was not an issue for us, everything was clean, oven worked well. The living room, bathrooms and bedrooms were all clean and comfy. There were just a few minor points, the fridge was turned off when we arrived and we didn't realise it was off until the next morning, the switch is behind the microwave. A note on the fridge explaining that it's off when you arrive and you need to turn it on behind the microwave would have helped. One of the mattress covers was very stained and dirty which isn't very nice. Like other reviews we found the lack of information folder unusual, there is no information about the lodge, park or local area (bar a few leaflets). Information about wifi, electric, bins, tv etc along with the park itself and the local area eg bus routes, taxi firms, emergency info if needed eg doctors, vets, dentists. The wifi didn't work at all while we were at the lodge and the phone signal is not great, o2 was ok for web browsing but google maps was very slow, three didn't work at all in the lodge so looking up information was difficult in the lodge. Overall we really enjoyed our stay and would definitely stay again. it was excellent value for money.

Had a great stay end of August with my four children.

Lodge was comfortable, it rained the full time we were there and was a storm but that didn't affect us at all in the lodge! Only issue was WIFI did not work at all - it's a central one and the lady at reception said it generally only works in the actual centre. We only wanted to use it for our fire stick.

The lodge is great and really comfortable and in a great location on the park.

We were disappointed with the cleanliness of the kitchen - dirty grill pan in the oven, a saucepan in the cupboard that hadn’t been cleaned and had what looked like baked mincemeat on the bottom with some liquid and there was a caterpillar in the fridge! The rest of the lodge was spotless and the bedrooms and beds really comfy. The shower over the bath didn’t work and simply needs a new washer. We were also really disappointed that there was not one wine glass and simply a mish mash of tumblers (some plastic). A complete set of wine glasses and flutes should be included I would have thought for the price paid. As wine drinkers we had to go out and buy some to use for the week. We didn’t let this spoil the week however and had a great week of walks in the area.

We spent a lovely but very wet week in the lake district and stayed at Willow lodge which was very clean and comfortable, Unfortunately we found that the oven didn't work or the DVD, so after contacting Sykes the owners were with us within 20mins and within 2 hours they had replaced the oven and the DVD.

We felt this was exceptional service and care from the owners. The only comment I would have is that the table and chairs outside were not as advertised (even though it was too wet to sit outside). The on site faciities were Ok even though we did not use them. The main criticism is at Sykes as in no paperwork we received for directions did it mention that the Lodge was on White Cross Bay holiday park also not mentioned in write up about lodge. It did not help that the address of the lodge was also spelt wrong giving a completely different name.

The lodge was very clean on arrival and had plenty of facilities especially in the kitchen for cooking, we cooked all 3 nights so was pleased.

However the only issue we had was that it had advertised a BBQ so we took food to BBQ on the Saturday night and when we uncovered it, it was filthy ! Grease, fat and dirt all over it. I was not prepared to spend my holiday cleaning it so had to use the oven which was not easy due to the fact that it was a grill/oven combination so cooking for 5 wasn't easy. Also on the pictures advertising the lodge a table with 6 chairs was shown and on arrival it was a small round table with 4 chairs - this was an issue because we were a party of 5 adults. We managed but it was just not what was advertised. The site was lovely and great facilities and perfect location within the Lakes to get around. We enjoyed our stay and would come back but I think you need to be mindful of being more accurate with your description of facilities - if its a six birth lodge, make sure 6 can sit round a table to eat. Finally please give your BBQ a DEEP clean so it matches the standards of the inside of the lodge.

Willow Lodge was an ideal base for our stay in the lakes, it had everything we needed to make our trip comfortable, it was a home from home, only thing missing was a hoover which would have been handy as we had a dog with us.

Beds were alittle on the hard side for us but we soon slept after all the walking we did. Unfortunately there was a power cut on the Saturday that affected the whole park, we went out but power was still off when we got back. Overall we had a lovely stay.

Was more than we could of dreamed of .

Stunning location, the lodge was beautiful, clean and had everything we needed for our stay , we can not wait to come back .

Was an alright stay all round but a few things let it down massively.

We couldn't get into the property until 5pm due to the key not being where it should have been (this should have been checked before our arrival) and a lack of communication. There was an wasp nest in the extractor fan in the en-suite - I don't understand how this hasn't been picked up before as it was loud and it's clearly well established and has been there for a while. Then some smaller but still basic and annoying issues were that the BBQ hadn't been cleaned, there was a pitiful amount of toilet paper provided and hardly enough coal for one bbq

Fantastic stay this weekend and can’t wait to book up for the summer.

Clean spacious everything you need for a comfortable enjoyable stay. The weather even let us enjoy the bbq facilities

We were very impressed with the size and location of the lodge.

The inside was clean, spacious and had all the mod cons that helped us feel very at home. We didn’t use the gas BBQ due to the weather but this was a lovely addition to the wonderful outdoor furniture that was provided. Great facilities on site with use of the pool, however it did get booked up so would recommend to book in advance. The only gripes we had was the lack of WiFi available as we struggled to connect to the on-site WiFi due to it being a weak signal. It also would have been a nice addition to have a message from the owner with some information about the site, location and amenities to help with how to book swimming, connect to WiFi etc. With the booking not being through Park Dean, you feel a little lost with what you can and can’t access at the start. Also, a little mention about towels as there was confusion on whether these were provided or not-it said they were on some communications and not on others. The towels weren’t provided so please bring your own. Apart from this, the lodge was superb and I would thoroughly recommend it to anyone wanting to enjoy the beautiful surroundings and a bit of peace from a busy pace of life. Thank you!

Had a great stay nice log cabin very good location.

Not much on site .but great location for days out.all the staff at club house were nice.

beautiful place to stay

Lodge was clean overall, however there were a lot of cobwebs.

A lack of saucepans made cooking difficult - we ended up cooking broccoli in a wok - but there were a lot of frying pans (?). Listing said 'access to swimming pool' but doesn't mention there is a cost. Otherwise it's a great base for exploring the local area and there's lots of wildlife around. It was lovely watching the birds come to feed and we also spotted rabbits and owls. Considering the close proximity of other accommodation it was very quiet and we would recommend it for a family.

Perfect place to stay for a base in the Lakes.

, Great secluded spot, not overlooked, very comfy.

A very nice lodge but spoiled by cleaning !

Found 2 pairs of socks 2 pairs of under pants and a child's t shirt when we stripped the beds when leaving! They where tucked down the sides ! There is no way the beds had been changed ! The sheets looked grubby and Bobby ! Just glad we took our own pillows!!! We also had to clean the outside terrace which hadn't been touched for a while! The reception said that Sykes where responsible for the cleaning .would go to white cross bay again but book through them as bedding was delivered to other lodges and looked very clean and white ! Second time we have been disappointed in Sykes

This was a great lodge with everything you needed as well as being comfortable and clean.

We went out a lot walking but if you want to spend more time indoors you have everything you need also DVDs and games for the kids. Iron, hoover, kitchen accessories etc. all available in the lodge. The only downside was the club onsite was hit and miss. We ordered food on our first night and after a 2 hour wait we got our money back. We didn’t go back until our last day and we decided to try again, and we got our food straight away and it was lovely. We took our dog and he was welcome inside the club which was also a good benefit. A really nice place to stay, thank you!

We had a lovely stay with our dog and our four year old daughter.

The cabin was much nicer and larger than the photos showed, the outside was just as nice with lots of space and seating. The only criticism of the cabin was that the double bed was extremely hard and uncomfortable but the other beds were all comfy. There is a beautiful marina on site and a small woods to walk dogs and we even managed to see some deer there! We were able to use the swimming pool on site without having to book/pay for additional passes, and there are two play areas for younger kids. The location is also good as you are so close to Windermere and only a short drive to Kendal & Ambleside. Would definitely recommend this place to stay and we would definitely stay again.

A great location.

The lodge had all the essentials and was well equipped for a conforable stay. Couldn't have asked for anything more!

Had the most gorgeous weekend in Willow cottage, has everything you need in there.

Perfect for couples or family’s to stay in. Very Clean and tidy and had a lovely Christmas Tree to get in the festive spirit

Willow Lodge is a lovley comfortable stay away from home.

Set back from the other lodges in an elevated position surrounded by trees made this feel more secluded on a very busy site. The lodge itself was clean and tidy and is more than fully equipped with everything for a great stay. Couldn't reccomend the lodge enough if you want to be near Windermere and within driving distance of most things fabulous location. The site is very busy at times and the club house is nice and I fully reccomend the breakfast.

We have stayed at Willow Lodge last September, some additional outside furniture has been added which is great.

The internal laminate flooring is starting to look tired and is chipped, but apart from that brilliant lodge and will be returning.

Our stay at willow Lodge with four adults and two children was very pleasant.

Well situated on the site with good outside space. Very clean and well equipped. Some simlle improvements needed, like putting bins in the bathrooms, lights in the wardrobes of the two single bedded rooms, because rooms are so dark, and explaining somewhere on the bumf that you need to take your own towels. Lodge well maintained but Floors need renovating, carpet and laminate which are looking tired. Whitecross Bay holiday park where the Lodge is situated is in a great location with good facilities. Only criticism would be the site clubhouse is a bit Blackpooly.

The location of the lodge meant it was quiet, but everything accessible.

It was high up and sheltered by trees, which was great. The holiday park location was perfect for everything we wanted to do. We enjoyed the marina, views were amazing. It is one of our best holidays!

Very well presented and excellent accommodation.

The property listed WiFi but it should be stated only at the clubhouse not at the lodge, I think the outside is a bit tired looking and could do with some attention

Fabulous break, had a wonderful time in lovely accommodation.

The only slight negative feedback was that we couldn't get connected to WiFi, the owners had a decent enough dvd collection to suit all ages though so no major issue. Also I'd strongly advise those wanting to utilise things like kids activities and the swimming pool to phone the site and book in advance as the slots do fill up fast.

We stayed at Willow Lodge with our springer for a week in May.

It was out first holiday taking the dog, but we picked this lodge especially as it had the decking which was all sealed in so the dog could play out without escaping. The lodge was amazing, it was just like being at home. There was everything you could think of in there, we needn't have brought all the little bits like washing up liquid and bin bags as it was fully equipped. There were dvd's, books, games, leaflets. The lodge itself was huge, two reasonable size bedrooms with 2 single beds in each (which we didn't need to use) but these both had TVs in them, and the main bedroom with en suite and small walk in wardrobe was perfect. Everything was clean and tidy, getting the key was simple, the site was well looked after, and there is even a place on site called Deer Park where dogs can run freely. On numerous occasions we were sat in the living area when a deer would appear right outside the lodge, such a wonderful place! We can't wait to return to Willow Lodge, I would definitely take my own pillow next time as the ones provided are very thin but that's no criticism, just personal preference! Such a lovely lodge in a great position on the site, very peaceful and not many cars passing either. Lovely holiday!

Willow Lodge was clean and very well equipped.

It had extras that other holiday cottages haven't provided in the past e.g. a whole weeks worth of dishwasher tablets, hand soap in each bathroom, foil and cling film, washing up liquid etc. There were also games and DVDs. The setting was lovely and peaceful, and well situated to explore the south Lakes. The only slight negative was that the kitchen sink plug kept draining the water from the sink, and there was no washing up bowl, so washing up was a bit tricky (although most things went in the dishwasher). Would highly recommend this lodge.

The lodge was first class with everything you could of wished for a home from home, the park itself is immaculate and the staff in the restaurant and bar were brilliant and extremely customer friendly.

Looking to book again for next year!

Had a lovely stay at Willow Lodge.

Everything about the lodge was perfect. Good location on a nice site within easy reach of Bowness and Ambleside. The lodge itself was lovely,and comfortable. It was spotless clean and well maintained. The bbq was brilliant and the seating area . We had everything we needed and more ,it was like home from home . All in all it was a fantastic break and I would certainly recommend to anyone thinking of staying there.

Lovely quiet location, kitchen and BBQ facilities excellent

Lovely lodge , warm and cosy and perfect for our weekend catchup with friends.

Didn’t use the site facilities as we were only their for 2 days. Only issue we had was navigating the site in the dark, it was quite difficult to see directions and lodge numbers.