“We recently stayed in this caravan for a week and while there were some lovely aspects to the experience, there were also several disappointing issues that affected our stay.”
Positives:
The location of the caravan is lovely — set in a nice spot on the site with beautiful views and peaceful surroundings. The outdoor furniture was a really nice touch, perfect for enjoying the scenery. Inside, the décor was modern and stylish, and we were impressed with the water pressure in the showers, which made for a pleasant change from many other holiday homes we've stayed in.
Negatives:
Unfortunately, several issues let the experience down. The hot tub was one of the main attractions when we booked, but the jets were not working and couldn’t be repaired during our stay. Although we were given a partial refund, it was still disappointing. The hot tub was also dirty on arrival, with flies, hair, and general debris in the water.
Other maintenance issues included a leaking dishwasher due to an incorrectly placed seal, and the induction hob was difficult to use — especially since some of the pans provided didn’t work with it. There were also no instructions for the appliances, which made things more frustrating.
Cleanliness in general left something to be desired. Windows and shower doors hadn’t been cleaned properly, and there was glass left on the decking, which we saw had already been raised by previous guests in the guest book but clearly hadn’t been addressed.
The sofa had large stains on it, which had been partially hidden with throws, and the bed was very uncomfortable with scratchy, unpleasant sheets — we ended up using the children’s quilts instead. On top of that, the blinds and curtains either didn’t work or didn’t fully close, making it hard to watch the TV during the day due to glare.
Overall, while the caravan has a lot of potential and is well-placed within a lovely setting, there are quite a few maintenance and cleanliness issues that need attention. With some proper care and effort, this could be a much more enjoyable stay.
Hi Sophie
Thank you firstly for booking our lodge for your stay.
You are right, it is in a beautiful place.
The hot tub is a major selling point for our lodge. When we left it on the Friday morning it had been emptied, cleaned and refilled, the jets were working as we test them before we leave, The filter is cleaned and chemicals added.
The flies, hair and debris were not present when we left on the hot tub on the Friday of your arrival.
On my arrival on Tuesday I found the switch for the jets in the off position.
A new pump is needed for the hot tub and unfortunately this had to be ordered in, so a substantial refund was paid to you.
Leaking Dishwasher
Nobody has mentioned this to us, sadly neither did you until this review so the next guest will have the same problem, thank you for that.
Induction Hob
All the pans supplied are induction hob compatible
And it is a on/off button and selection of which ring to use.
Windows/Shower Doors
Windows are cleaned inside on changeover day, Friday
Along with the shower doors, we use a limescale remover for that job.
The outside windows are cleaned by a professional regularly but weren’t due to be done prior to your arrival.
Glass on the Deck
Sadly the glass topped table smashed in recent high winds.
Every Friday we go and use a hard brush and every Friday we find more glass, it’s an ongoing job
Sofa
Unfortunately earlier guests left the sofa in that condition as we couldn’t
leave them wet we put throws over so you could use them
I will let Dunelm know that their sheets are unpleasant and scratchy
Our Review
A broken blind slat hanging down
A picture knocked off the wall.
A broken coat hanger left lying
A table damaged on the edge
But mainly
If a lodge doesn’t have a BBQ, it usually means they are not allowed on the site, removing decorative stones from the surrounding flower beds to rest a BBQ on is not acceptable
Angela & Chris
Your Hosts
A
Property Owner
