“Our stay at Teal Lodge was far from the relaxing retreat we had hoped for.”
The lodge was generally grubby and clearly in need of maintenance. Here are some key issues we faced during our stay:
Cleanliness: The lodge was not clean. We found coffee granules in the cupboards, the window sills were grubby, dining table sticky and the vent above the shower clearly hadn’t been cleaned in months. Additionally, there was no mop or brush available to keep the floor clean.
Kitchen Appliances: Both freezers were frozen solid, and one was so jammed that we couldn't even close the door properly. Furthermore, there was a lack of storage, forcing us to use the worktops to store food, which made it inconvenient and cluttered.
Outdoor Furniture: There were no cushions provided for the outdoor furniture, making it uncomfortable to sit outside and enjoy the surroundings.
Structural Issues:
The bathroom window wouldn't lock, compromising our privacy and security.
The latch for the second bedroom window was missing, preventing us from leaving it open without it being fully open, which was inconvenient and potentially unsafe.
No shower in the ensuite despite it being in the property description and photo's
We noticed a hole in the roof outside, which we believe is where an animal got in. We heard it running above the ceiling every night, which was disturbing.
Despite these shortcomings, there were a few positives. The hot tub was great, and the lodge is situated in a quiet, secluded part of the park, which when the jet skis finish, was very tranquil with great sunsets.
Overall, while the hot tub and location were highlights, the lack of cleanliness, maintenance issues, and structural problems made our stay disappointing.
Dear Graham
We are very sorry to read your comments and really wish you had told us upon your arrival, as we could have easily fixed these things on day 1 of your holiday.
You stayed for a week and didn't mention anything to us and we always give our mobile number out and you could also have called Sykes who are happy to help and contact us.
We would have got the cleaning and maintenance manager out for you straight away to clean the window ledges, coffee granules and vent. I do apologise for this and have already given your feedback.
The cushions are in the shed, we don't leave them out in case it rains and they get wet. The mops and brush are in there too.
Regarding the lack of storage there are 5 kitchen cupboards for food etc plus 2 fridges and the area above the large fridge in the cupboard.
We have never been asked about locks for the windows but I can certainly look into this if you feel it compromised your security.
The site security is very good on the entrance and vans drive round through the night. I have never heard of any issues to worry about.
Regarding the animal in the roof we were not aware of this, again if you had told us we would have got someone out straight away to investigate and fix the roof. There lots of squirrels in the trees so we will get this fixed straight away. We are happy to hear that you enjoyed the hot tub and the location but we wish we had the opportunity to fix these small matters on day 1 for you.
If you do wish to return please give me a call and we can talk through these things. We always do our best to ensure our guests have a perfect break at Teal Lodge.
Kind Regards Zoe
Property Owner
