“I don’t know how you dare send me an email telling me how to leave the property.”
I phoned you up as soon as I got there. The place was filthy and if I’d not been so tired I would have packed my car and gone home. I couldn’t contemplate getting any food ready as the kitchen was so dirty and there were no cleaning materials to clean it myself. The shower was unusable because the pipe work was all coming away at the top and the shower head wouldn’t turn round without using force which I was not going to do and then beaccused of breaking it. SO NO SHOWER. The light in the bathroom was so high I had to stand on my tiptoes to be able to reach it. When I pulled the table out to use it, the floor was filthy, NO SURPRISE THERE. I had a few conversations with different members of staff on the day. The men I spoke to were respectful and appreciated the fact that I’d left a lovely home to live in that for a week. I am 75 years of old and in bad health so it was very upsetting to think I’d saved my pension up for a holiday in that. I will try and send you photos if I can figure out how to do it.
Thank you very much for taking to time to review your experience following your stay, please accept our sincere apologies this visit did not meet our usual standards, we have taken swift action and replaced our cleaning contractors on the back of your comments so thank you once again
Property Owner
