“We were extremely disappointed with our stay.”
We specifically booked this lodge because it advertised an on-site swimming pool, and we planned to use it daily during our six-night stay.
Upon arrival, we were informed that the boiler had broken but had supposedly been fixed, and that it would take one day to return to the correct temperature. However, each time we enquired throughout our stay, we were told there was still an issue and to try again the following day.
Unfortunately, it felt as though we were being fobbed off. When we raised ...
We specifically booked this lodge because it advertised an on-site swimming pool, and we planned to use it daily during our six-night stay.
Upon arrival, we were informed that the boiler had broken but had supposedly been fixed, and that it would take one day to return to the correct temperature. However, each time we enquired throughout our stay, we were told there was still an issue and to try again the following day.
Unfortunately, it felt as though we were being fobbed off. When we raised our disappointment upon departure, we were then told that the boiler actually needed to be completely rebuilt and that they believed we had been aware of this, which was absolutely not the case.
The swimming pool was one of the main reasons we chose this particular lodge and justified the significant cost of our booking. Also, there were no eggs available to purchase on departure, as they stated they were too busy and they hadn’t been brought to reception.