“We stayed from Friday to Sunday and unfortunately our experience was very disappointing compared to previous visits.”
On arrival, we were told that if my parents’ dogs, who were staying in the caravan area, came to the lodge area we would receive a £1000 fine. This is not clearly stated on the website. In fact, parts of the website say “dog friendly” while other sections say “no pets,” which is very confusing.
The site felt more run down than on previous visits and gave the impression it is aimed more at long‑term residents rather than families.
Facilities were also very disappointing:
On Friday night the park closed at 8:30pm.
On Sunday it was closed by 6pm.
The children’s playroom remained locked for most of our stay. It was only opened upon request, and it did not appear to be readily accessible as advertised. The playroom is stated as being open from 9am–9pm.
The lodge itself had several issues:
The thermostat was not working, making the lodge extremely hot.
The sauna in the lodge was unusable due to dirt and cobwebs.
Cleanliness overall was poor — we found tissues and chewing gum behind beds, dust on beams, and dirty floors that left marks from footprints.
The swimming pool was also freezing on Sunday, to the point that we did not use it.
The café was closed for our entire stay, which was not expected.
Another issue was that there was no mention when booking that site access is completely shut after 11pm until 7:30am. We had planned to attend a friend’s event one evening but had to cut it short in order to be able to return to the site.
We have stayed at this site many times before and previously loved it, but sadly it has gone downhill and no longer feels family‑friendly.
Overall, this stay was extremely disappointing and nowhere near the standard we experienced on previous visits.
