Willow Lodge

- The lodge was dirty, aspects had been cleaned but if you looked under the sofa, behind a bed etc then you would find cobwebs, dust, even tissues.

- The sauna was filthy, full of cobwebs, leaves, insects - both alive and dead- it was absolutely NOT somewhere you would want to relax and I would compare it to a warm garden shed. - The swimming pool was COLD - The children's play room was sad and chained shut throughout most of the stay - The children's playground would be opened later than listed and closed earlier than listed - These aspects led me to believe that children are largely unwelcome - The shop was laughable - The cafe was closed with no prior warning of this. All in all, there is no way I would recommend this site to anyone and I certainly would not stay there again.

Great lodges.

Very comfortable, hot tub was great and lovely peaceful and well maintained site. We had a great time and will no doubt book this site again.

An excellent site for a secluded and safe break in the countryside!

The facilities exceeded our expectations and was the perfect base for exploring, with the A1 just minutes away by car. Hot tub and sauna only added to the sense of luxury, I would definitely stay again!

Relaxing escape as we have come to expect from the lodges

We stayed here before and it was beautiful this time was completely different.

The kitchen was very tired looking with the cupboards coming apart. The sink, bin and fridge were dirty and not what expected. The bathroom was very dirty urine stains around the toilet and pubic hair and dust at the side of toilet and around the back was filthy around the sinks was thick in dirt and the other bathroom was of similar standard. In the bedrooms around the beds was thick dust and very smeary mirrors…. The front room tv stand thick in dust good on the carpet and a piece of paper with previous persons name wrote on it and food pieces on the rug. We have contacted the owners with no response

This is our second time at the lodge site and it is now our number 1 favourite place to go, cannot fault it at all.

Kids absolutely loved it, there are things for adults and children, and more importantly everyone is so nice there. 10/10!!!

Overall very good, everything as described and generally clean.

Quite a lot of cobwebs in most rooms the only slight negative

Lovely place.

Great reception people. Very quiet which suits us. Well-appointed Lodge with all facilities. Thanks for the chocs and fizz! A lovely pub (The Plough) 10 minutes walk away—excellent food at the Wheatsheaf We didn't need the hot tub, so some way of turning it off to save energy would be good. Thank you very much. We would go back.

Very well maintained site, staff very friendly had hot tub and sauna which was cleaned daily.

The bed was very comfortable, the site was very secure having electric gates the log cabin had all the facilities you require.

Willow Lodge is a luxurious home from home.

It had everything you’d need from a hairdryer to a dish washer. Washing machine was an added bonus. I must mention the bathrobes- luxurious and comfy cosy. Very relaxed quiet atmosphere thru the day. Very cosy at night Definitely a place I’d go back too

Relaxing luxury lodge, all the amenities provided and immaculately clean.

Will definitely come back.

Quiet, peaceful and well maintained with the following provisos.

Only 1 key provided between 2 couples Bedroom doors could not be secure as did not fit properly. Use of pool more restricted than the listing implied and the charge seemed excessive. Saying that, we thoroughly enjoyed our holiday and would come again. The Wheatsheaf pub is amazing.

We had a wonderful stay.

The lodges lived up to their luxury branding and were very spacious. The kitchen was well equipped and easy to use. The hot tub in a private garden was delightful as on other lodge parks we have been to the hot tub is often overlooked by another lodge, the privacy of these really improves your hot tub experience. The location was great for family days out and there was lots to do, even in February!

Lovely lodge.

Very clean. Hottub was nice and warm. We would love to stay again. Nice relaxed quiet site, we didnt hear anyone else and it was full. Unfortunately pool was not warm enough for little one, she didn't want to get in, hopefully next time it would be warmer.

Gorgeous lodge, fab swimming pool, cracking for the kids even on a wet weekend.

Lodge had everything we needed. Great stay.

We have stayed at this lodge before and all was very good.

Staff are very helpful and Paul the owner is very helpful and takes great pride in the site.

We had a lovely stay, the accommodation was modern and fitted all our needs, the rooms were spacious and well appointed, would definitely use these lodges again, Paul

We went to this property in February and it was perfect.

But this time when we got there the hot tub was dirty and just about warm,after 4/5 complaints it was fixed the day before we came home .we feel robbed as the hot tub was a main reason for choosing willow Lodge.

A great stay, luxury lodge, everything you need provided.

Quality bedding and very comfortable, the quietness was just what was needed, wheelchair friendly which suited our daughter, able to get around the lodge easy enough. Enjoyed having the hot tub and sauna, good to pop across to get a take away rather than cooking. All in all a great stay in what is rightly described as luxury lodges, would definitely book again in the future.

The most comfortable lodge we have stayed in.

will defiantley book again.

The property and site exceeded our expectations.

The lodge was extremely spacious and well appointed. The hot tub, sauna and private garden space were terrific for relaxing in. The site was lovely and quiet, staff were very helpful and polite. This all made for a very memorable short stay.

A beautiful area and the lodge was amazing!

Had everything we needed and the hot tub just topped it off! Will definitely be back again!

Fantastic place, had everything you could ask for and more.

The lodge was amazing, facilities inside the property and on site we're outstanding, you could really tell they wanted you to have a good stay

We were so surprised at the standard of lodge, customer care on site and facilities, for the price we paid!

We really want to go back. The perfect place to go and switch off and relax

Very well appointed cabin.

Comfortable and clean, lovely staff. Fabulous stay all round.

We have stayed in a lodge here before and we really like the facilities at the lodge, especially the hot tub, sound system and the games.

The lodge is always so warm and cosy which is perfect as we tend to visit in early spring or Autumn. It is also great that there are so many towels, particularly when you're using the hot tub often. Unfortunately on our most recent visit the lights in the hot tub were not working which wasn't ideal when using the hot tub at night. There also seems to be a discrepancy between what the lodge booklet says (turn the temperature down when children are using the hot tub) to what the staff member told us (children shouldn't go in and don't try to adjust the temperature as it messes with the levels and won't stay hot). Unfortunately the lights were not working for the duration of our trip as we were told that it they were to replace them they would have to drain the whole hot tub and we would lose a days use. This was frustrating. We also had the batteries in the thermostat run out and a light not working. Both issues were resolved eventually, but we felt that all 3 of these issues could have been preventable if things were checked to be in working order before our visit. Of course we understand that sometimes they do genuinely stop working when we are in the lodge, but for this to happen to 3 things felt unlikely. Particularly the hot tub lights needed checking prior to our visit and it certainly felt that the staff member only checked the hot tub when showing us how to use it. As for cleanliness, the bathrooms were clean. However other areas such as the kitchen and the lounge rug and surfaces didn't seem to be any cleaner than from the previous guests cleaning. When we left the property we felt the kitchen was as clean as it was when we arrived and the lounge rug was cleaner and that is with us not having all the cleaning facilities that cleaners would have. Also, the Henry hoover at the property is breaking (nozzle falls apart) and it isn't really very good for laminate flooring, it just feels like if you use the main nozzle you will scratch the flooring. Overall, we still really enjoy coming and we will no doubt come and stay again, but we'd feel more confident booking if more thorough checks were done before our visit and if the cleaning was better. We don't give this feedback to criticise, but in hope that these issues can be resolved and help improve the stay of all customers. Thank you very much.

Our second year of staying, lovely location perfect for a stroll into the village, fabulous lodge really high quality.

Disappointed to see though that when looking to rebook for same in 2023 prices have risen so greatly

We had a lovely time at Willow lodge, the facilities were great - the hot tub was lovely, unfortunately we didn’t try out the sauna as ran out of time.

The welcome pack when we arrived at the lodge was a nice gesture too. Would definitely recommend

A nice comfortable stay, staff were very friendly and helpful

From start to finish this was perfect luxury for our short break away.

With a much appreciated welcome pack...yummy, heavenly bed...Zzzzz, fluffy towels, and our own sauna and hot tub we felt totally pampered all the way. Thank you

Several points identied and left with owners to consider but all improvements not negativity.

Staff are very welcoming and the lodges are lovely to stay in was very comfortable, was a little dusty but was still very clean.

The only downside was the swimming pool as you have to pay once you’ve used the pool once. Overall i was very happy with the service and the stay!

Great lodge .

Couldn’t believe the size for the price for off season . Lots to do out and about . Great hot tub,sauna and the pool .

Really well equipped lodge.

The welcome gift was a really nice touch along with the robes available for use. The hot tub and the sauna was easy to use. The lodges are set in a very quiet secluded area with not a lot around however there is a pub within 5 mins walk. I would book in advance if you want to eat there as it gets very busy on a weekend. The only reason I didn't give 5 stars was because the gate didn't lock so the wind made it bang continously abd kept us awake the first night. We put a sunbed against it the next day which stopped it. Would recommend the lodge and would stay again.

We stayed 5 days in Willow Lodge and could not asked for anything more!

On arrival, you are shown to your lodge where there is a bottle of prosecco waiting for you amongst other bits (including some eggs which were mostly double yolkers). The cabin is nicely decorated, has underfloor heating everywhere and is just a very comfortable space, with plenty of room. Kitchen has pretty much everything you'll need in there, including a coffee machine, and the hot tub and sauna were splendid. A short walk down a country path will take you to the village to two great establishments, The Plough and The Wheatsheaf. The former is a charming pub which does hearty food (we ended up going in on pie night which was a welcome surprise), and has a good local pub atmosphere. The latter is a top tier restaurant which has a fantastic selection of interesting dishes, and is fairly priced for the quality of the meals. That's it for the local village, but everything else to do is only a short drive away, including a great falconry and of course, Rutland Water. We had a lovely time here and was a perfect way to spend a week off

An excellent lodge; fantastically fitted out to a really high standard, really helpful and friendly welcoming staff!

Hot tub and sauna perfect for a relaxing chilled weekend - so much so that we re-booked as we checked out :-)

Amazing place!

Highly recommend it!

We had a great time in the Willow Lodge.

The welcome gift was super lovely. The lodge was clean and hot tub amazing. Really helpful and sorted out an issue with the hot tub really quickly. Will be booking again soon for next year. Made my birthday weekend a treat. Thanks very much Lindsey and Keith

Absolutely stunning very luxurious.

Quality of the build of the lodge is to a very high standard. Perfect place to relax and the location is fantastic, plenty of greenery and stunning village's you can walk to in-between. Only one small request, having some instructions to use the hot-tub temperature as it's pre-set. I found instructions on the website, when you change temperature the hot-tub can stop the pump for it to allow to heat up before using pump etc. Other than that everything was tip top. Will definitely be back.

The lodge is just wonderful!

As soon as we walked in it had the wow factor. We were shown to our lodge by a very nice man and he showed us how to use the hot tub. Inside there was lovely welcome goodies which were much appreciated thank you! Everything we needed was there and the hot tub was a fabulous addition. The lounge could benefit from a lamp, as there are only the main overhead lights which can be a bit harsh at night times so we used a lamp from our room for the week. The handsoap in the kitchen had been refilled with water to make it look full which is a bit tight for a 5 star property! But we had bought our own so used that. The kettle is a little tired now so needs replacing. The lodge area is gated off so felt very safe and it was lovely and quiet. The only noise is of children playing on the campsite park which made us smile. The entrance of the campsite could be tidied up a bit as it looks a little forgotten. However there was a gardener every day tending to the lodge gardens which is a nice touch. Every single person we spoke to was so friendly and polite to us it was a real pleasure. We will miss the lodge! We would love to come back and recommend it to anyone!

I think luxury means different things to different people!

We hadn’t had a break for a very long time as we have worked through the pandemic. So the good things were that the lodge was large, well equipped, airy and close to good walks and nice pubs. However uncomfortable beds, no wi fi and office staff although friendly didn’t seem to know much about the lodge. We got the feeling that the ‘luxury’ lodges were 2nd to the caravan & camping side of the business.

Very spacious, nice high fence for privacy, lovely area, and the village is only 5 minutes away

We loved our stay at Rutland Park.

The lodge itself was extremely clean and well maintained. We loved the little private garden with the hot tub, sauna and barbecue. The area in which the park is situated is absolutely stunning and allowed for some very memorable walks. Had it not been for the Coronavirus we have no doubt we would have been in the on-site pool every day. What a wonderful park

Had a nice time at this lodge for a weekend away.

Lots of space with everything we needed. Site was lovely and the staff were very friendly and helpful. Main issue for us was the beds; we didn’t sleep very well over the weekend as the main bedroom bed was too firm and the twins too soft. The pillows were very firm and the duvet was far too thick and rustled every time we moved. Also the bed in the main bed is a double and not a king as advertised. The bedroom curtains would benefit from blackout linings. The people in the lodge next door to us were noisy and you could hear them playing music late at night and early morning so this needs monitoring by the site better or some soundproofing installed in the bedrooms. Didn’t get chance to use the swimming pool as it was booked at the times we wanted to use it - including for most of Sunday afternoon for private swimming lessons.

the cabin was wonderful and the hot tub fantastic could not fault the cabin a home from home we felt it would benefit from better internet service it wasn't very good at all .

Also we felt that the site needed a club house as the local pubs were extremely expensive and lacked entertainment. We realize that this could be down to the covid 19 virus but something to break up the day without using the car would have made the break for us.

A great place and 5 star

The lodge was lovely.

However: There was a water leak fron the kitchen tap. The sauna didnt work. The wifi facility is too complex and when you/if you log in the signal is awful. When asked for assistance not very helpful. The kitchen hob is extremely slow to cook anything. The instructions for appliances needs to be looked at and simplified. The information booklet needs updating. For example there are menus in there for a lounge bar but when talking to workers there has never been a lounge bar. For the price it wasnt good enough. Would not book again at this site.

The property was very clean, spacious and nicely decorated.

Everything we needed was there, staff were friendly. Would definitely book again.

Had very mixed feelings as should have been going to Lanzarote but due to Covid 19 decided to holiday over here.

Any sense of disappointment quickly evaporated on arrival, the lodge was fantastic,very spacious and well equipped. Loved the private hot tub and sauna in a very private garden which also had a barbecue. Rutland is a beautiful area, with lots of beautiful villages and the lodges are about 7 miles from Rutland Water. This rates as one of the best holidays we have ever had and we did not want to come home. Highly recommended.

The house was so comfortable the staff where at hand anytime you needed to ask anything and always friendly.

The facilities where amazing from the sauna to the hot tub and also the swiming sessions where per each family so it was nice to have the pool all to ourselves . You get movie dvds to watch in the house , also cds to listen to which is nice . The wifi is very slow and theres trouble getting reception however it encouraged us to interact more. We also enjoyed the rutland farm visit with the kids we booked for the afternoon tea there which was really nice. I definately would recommend to any family we took out 20month old and he had a cot bed and high chair provided .

me and my better half stayed here for 3 nights in oct 2019, it was a year we had been together, our experience here as a couple was fabulous, great value for money, and set in a good quiet location, will be staying here again this year for 7 nights would highly recommend rutland lodges to anyone wanting a relaxful weekend break or even a week thank you for our experience

We will definitely be booking again in the future!

We absolutely loved it.

The hosts were extremely friendly and helpful, making us feel very welcome.

The accommodation was well maintained and spacious as well as being cosy. We had a wonderful weekend.

Upon arrival staff were more than accommodating to get us settled in considering we were slightly late on arriving.

We also had a complimentary welcome basket with essentials which was really thoughtful. Lodge was warm and clean with loads of books, games however the first thing we used was the hot tub which made the holiday along with the sauna at the end of the garden. Also we were allowed to use the main swimming pool for 30mins per day during our stay which was nice. Shame we had to leave early on the Sunday night but the staff were helpful. Would definitely be visiting again with groups of friends.

Would highly recommend this lodge - we had a fabulous time.