“After staying in the lodge in October, we were excited to come back and stay again as a family for longer this time.”
On arrival, there were lots of areas that were not clean, marks on the cupboards and hairs in the bathrooms and bedrooms. After we tidied this up, it felt much more like the place we were so pleased with in October.
There were a few areas that started to feel a bit dated. Usually places are upgraded, however since our last stay, areas of the decking were damaged, the hot tubs lid no longer had a frame attached (making it hard to get on and off) and the fridge leans forward due to weight in ...
On arrival, there were lots of areas that were not clean, marks on the cupboards and hairs in the bathrooms and bedrooms. After we tidied this up, it felt much more like the place we were so pleased with in October.
There were a few areas that started to feel a bit dated. Usually places are upgraded, however since our last stay, areas of the decking were damaged, the hot tubs lid no longer had a frame attached (making it hard to get on and off) and the fridge leans forward due to weight in the door. Although these all seem fairly minor, it was something that we didn’t experience the first time round and therefore it becomes more noticeable.
I hope these things can be resolved as we loved our week away and would like to return, we were just a little disappointed!
Hi,
Hope you and your family are well,
Thankyou for taking the time to give us feed back, and thankyou for returning to the site again.
I visited the log after your comments and as much as i wanted it to be wrong there were areas that needed improvement. the decking has been addressed, the fridge was reviewed but I assume you meant the dishwasher, either way both have addressed.
we have ordered a new bar for the hot tub unfortunately is was broken by previous guests, we were able to replace the side panels for your visit but we didn't have the new arm.
The cleaning is completely unacceptable and I will speak with the cleaners to ensure this doesn't happen again.
We really hope we see you again.
Dan
Property Owner