“This was the worst lodge we have ever stayed in!”
The furniture was uncomfortable,looked very "Ikea" showroom, bed was too hard, on arrival we actually had to wash cutlery and plates as they still had food remnants on them! Only plus really was the hot tub, which was lovely.
Hi,
Firstly thank you for taking the time to leave feedback, it is never nice to hear someone has not enjoyed their visit but please be assured all feed back is welcomed and will be looked into.
I will try and address each of your issues, not this will change your feelings but we do want you to feel heard.
Firstly the cleaning, this is completely unacceptable and will be discussed with our cleaners, this not a complaint we have had before but once is one to many times.
The mattress's have only recently been changed following complaints about them being to soft and uncomfortable, this mattress is used in a number of other lodges on the site and we have had positive feedback, as you can image it is extremely to find a mattress that caters to everyone.
I will look into the furniture, I can confirm some is from Ikea but this is the first complaint about the comfort.
We are pleased the hot tub was a saving grace.
Property Owner