“I would give a five star rating but there were a few things unhappy about.”
Firstly two coffee mugs in the cupboard had not been washed, in fact they were actually mouldy in the base as well as left over tea or coffee in them,that was very off putting on arrival when you just want a cuppa.
There were also several sweet crisp wrappers down the side of the cushions on the sofa, which indicated that a thorough clean had not been done. The beds really uncomfortable, could do with some decent mattresses. Wi-fi was awful and I had to text to get the password as it was not written in the instruction book. Everything else was as it should be.
I am really sorry that you have experienced this, I will be addressing this with the cleaner that I use to ensure it doesn’t happen again. With regard to the WiFi the lodge is located in a remote location which can cause issues with all lodges in the area particularly during busy periods in Newquay in general. I have never received a complaint about the mattresses and believe that the level of comfort experienced is a matter of personal opinion. Despite these issues, I hope you had an enjoyable stay.
Property Owner
