Classic Lodge 25

We have just returned from a wonderful Christmas break at Marion Lodges.

The staff were all so friendly and helpful (in particular we would like to mention Monica, who was so helpful with our wheelchair!). Only one negative comment, disabled parking near the main reception is quite limited and often seemed to be abused (no blue badges displayed). We will be back though!

Door screws were sadly all very loose - when it rained the drains were blocked so we're making terrible noises in the middle of the night and sadly beds were uncomfortable for me especially the pillows we decided to leave a night early sadly :( loved the area and facilities though

Our lodge was in a lovely spot, up in the corner and a short walk to the facilities.

It was clean but did have a dog smell. (I chose a doggie lodge as I wanted the option to invite a friend I was visiting in Wales over for coffee with her dogs, but we always went out!). The shower was big and always had plenty of hot water. The spa was a bit disappointing. The jacuzzi was attached to the pool and was cold (we had goosebumps!), the sauna had 'turned itself off' so was only 50 rather than 80 as it heated back up, but the steam room was good. We ate at the restaurant the first night and enjoyed our food and drinks. We were given vegan custard without being told it was vegan, but the colour and consistency of it looked all wrong. This was sorted quickly and yummy ice-cream was brought out very quickly to go with the delicious sticky toffee pudding! Huge range of cocktails on offer too.

All the spa facilities where exceptional.

It is good value for money and was a great place to relax and enjoy all the yummy cocktails

On arrival, out of respect, I took my shoes off but unfortunately the carpet in the bedroom was soaking wet.

When discussed with staff, they said it had been deep cleaned prior to us arriving. The cabin was clean and well presented but unfortunately with the carpet being so wet, there was a strong damp smell throughout. The shower was cold. This was mentioned to the reception staff, no one came to sort it. Due to having PTSD, I have a service dog. I explained this to staff but unfortunately this wasn’t passed down and I was repeatedly questioned by multiple staff (some lovely, some not so kind) about this even though she had her labelled harness on. Unfortunately, 1 member of the bar staff was extremely rude- when I went to the bar to get a drink she was standing with her work colleague, looked me up and down and said to her work colleague ‘You can sort that one’. There was a dog roaming around outside the cabins, pooing everywhere which the owner didn’t clean up even though there are lots of dog bins. I had to point this out to staff. I refuse to pick up other people’s dogs poo. On leaving, there were two males sat in their car on the carpark right outside reception smoking very strong cannabis. Marian staff were seen walking past the car but nothing was mentioned. The car parking spaces were small and the disabled parking spaces were small too, there was only 4 and were being used by people in large trucks with no blue badges displayed. As a disabled badge owner, this is extremely frustrating!! I would like to say on a positive note- Jason the handyman was an absolute godsend and I wished I got to thank him before we left.

One bed apartment was clean and well maintained.

Access to a laundrette or washer drier in the apartment would have been better for the seven night stay. Having a dog with us we had to ask for a mop bucket to keep the place tidy. Staff was welcoming and professional. Gyms were not available due to refit . Really enjoyed our stay .

The leisure spa was great for us.

Bit of a swim then steam room. Sat out on balcony with dogs having a few drinks at the bar. Room was comfortable but can be noisy if group of people above are noisy. Car park is tight. Not bigger gaps for disabled. Staff friendly. Overall enjoyed our stay. Will definitely go back again.