“We arrived in dark having travelled through storm babet.”
We found rushpool hall, but couldn't find the cabins. We called at hotel reception who didn't know there were cabins. After driving around the grounds for an hour, we called at the private house who helped us. But then which cabin. We had to get out and check each cabin until we found bluebell as no cabins had clear or light up signs. In fact the name plates were on the side of the cabins not the front. Also we were given no telephone number and felt abandoned.
The owners need to have a sign erected on the road to the cabins. When we visited you could not see a road as it was covered in leaves. Also put clear name plates on the front of the cabins and have them light up. Also visitors should be provided with a plan of the grounds and the cabins so they can be located easily. This all happened in pouring rain.
That must of been a horrible drive in the storm quite a few of our guests postponed the drive for that reason . The key information letter sent to you via Sykes details exactly where the Lodges are. Each lodge has a floodlight which lights up as you pull on to the drive area.
Sykes could have been contacted or use the app which they now provide guests/owners with so you can communicate easily . We will however liaise with Sykes to see if there are any improvements they wouldlike us to make for their guests.
All our direct guests are informed in the Welcome Pack we send out prior to arrival not to go to the Hotel as you explained they dont know much about any part of our Lodge park or woods even though they drive past it all every shift
Property Owner