“This is potentially an excellent property in a superb location for exploring York and North Yorkshire.”
However, we identified a number of issues that need to be addressed before we could recommend it to our friends or family, as follows:
- It was extremely difficult to locate the property in the dark, as the lights on the gates were not in operation and we could not see the litter bin as it was small and black.
- The drive was in a state of disrepair due to potholes and an uneven surface.
- The parking spaces were sufficient for two cars but were extremely difficult to manoeuvre into due to the trees on the drive.
- Ensure that you have provisions when you arrive, as there is no welcome pack of milk, etc, and the local shop closes relatively early! We had to go to Tesco, which is about 6 miles away.
- The fridge was very small and did not have the milk bottle holder, as it was missing from the door, which made storage for 5 people very difficult.
- There was only enough washing up liquid for one lot of washing-up!!
- There was a hole in the lounge wall that looked unsightly.
- The sofas were very uncomfortable, with no foot-stools
- The shower head in the communal bathroom seemed to have some sort of bag tied around it.
- All the beds were very uncomfortable and the mattresses in the Premier Inn we stayed in on the way up were luxurious in comparison.
- The en-suite bathroom door could not be properly shut as there was a gap of about 3", which meant that there was no possibility of privacy.
- The Highwayman Pub is the only place to eat locally and it is very good. However, it is closed on Mondays and Tuesdays.
What a shame you didn't raise any of these issues during your stay. The only time you contacted us was to thank us for assistance finding the property. We had assumed you were happy with everything. (You had our mobile number). Had you contacted us at the time we would have been able to rectify most of the items you have mentioned.
On receiving your feedback we have, of course, attended to the issues, which were simple and quick to fix. It was simple matter to realign the ensuite door, remove the plastic bag from the shower. replenish the washing up liquid etc. We could have even found you a footstool (although we've never seen one in a holiday property we've been to). The fridge is standard under the counter size.
It's probably worth reminding you that the property is advertised as self-catering. There are shops open nearer than 6 miles away that are open longer hours. Obviously we have no control over the opening hours of local businesses but had you asked we would have directed you to some other nearby local businesses. (Restaurants and groceries).
Property Owner
