“Lovely spacious lodge.”
On first impressions was very nice. However we had to contact the owner as the kettle was broke and the bedrooms were cold. After finally speaking to him he wasn't happy in coming back out saying its an hours drive from where he lived. Coming back he handed the new kettle and told us that's its underfloor heating. 30 seconds he was in and out. No 'hope you have a nice stay'
The sofas need replacing as they were very uncomfortable with a dip as you sat in any of the sections. There was no ...
On first impressions was very nice. However we had to contact the owner as the kettle was broke and the bedrooms were cold. After finally speaking to him he wasn't happy in coming back out saying its an hours drive from where he lived. Coming back he handed the new kettle and told us that's its underfloor heating. 30 seconds he was in and out. No 'hope you have a nice stay'
The sofas need replacing as they were very uncomfortable with a dip as you sat in any of the sections. There was no welcome pack of the basics ( use of electric appliances, heating etc) no information about the history of rudyard lakes, what's round and about. We booked for 3 nights but unfortunately made the decision to leave after 2 nights. Phoned the owner to ask where we leave the keys. The reply back was under the mat, no 'have you enjoyed yourselves or was everything to your satisfaction'
Thank you for your feedback. I am sorry that you had to contact us during your holiday. Your comments are very unusual for the property as you can see from the vast amount of reviews that we have for Kipling Lodge. We take a great pride in making sure that all customers have a fantastic stay with us year on year and we have great experience of being a successful property owner.
I am sorry the kettle was broken and as soon as you contacted, we attended to replace this. The property does have underfloor heating.
We don’t provide a welcome pack as these were removed during the pandemic and not replaced by many owners. We will look at the sofa but this is not something we have received negative comments about before. Everything supplied in the property is in great condition and fully functional.
I am sorry you left early, we want all our customers to enjoy their stay to the full. Once again, thank you for your feedback
Property Owner