“Our holiday was awful , the photos of the shooting lodge on your holiday website ...”
Our holiday was awful , the photos of the shooting lodge on your holiday website does not portrait the current state of the lodge , your lodge photo is a least 10 to 15 years old , which can also describe the interior, there was a small bin in the bathroom which looked like it had not been cleaned for a very long time I have taken photos to prove it , the board you place your pots on was disgusting too I had to scrub it with salt and lemon juice picture to prove it , there was biscuit and bread crumbs in between the cushions of the sofa went I went to turn the cushions over to see if they a bit more comfy , the kettle was awful, had to clean the grill to do some toast , the duvet and pillow filling were cheap and nasty , so glad we took our own pillows then went out and bought some sleeping bags which we slept in for 6 days came home 1 day early, the owners never came to see us , I am 79 years old and didn’t want to go cleaning on my holiday, oh there was also when I moved the sofa cushion there was a spider web underneath with a spider in the middle of it , we chose there because I cant drive far as I am having a shoulder replacement next Wednesday, my husband is 80 soon and is partially sighted so fortunately thank goodness he couldn’t see everything , apparently they don’t have cleaners as well , and I bet you don’t do inspections , we can’t afford to spend money to waste like we are on a pension only and we have a spotless bungalow as we have a cleaner and live in a council property , I am truly disgusted, this will go further as the pictures you have on your holiday site is a fraudulent misrepresentation,
Following your review above, I am deeply saddened to read your comments, as you can see from our previous guest reviews your comments are completely out of character for my property with us often receiving 5*
It's important to note that we honour our guests' privacy, hence we may not interact with all visitors during their stay. However, we are readily available by phone or in person, given our on-site presence.
During your departure, you brought up several concerns to my husband. The wooden draining board is routinely waxed to maintain its quality, and what you perceived as debris was, in fact, the wax used to seal the timber's corners, which you then inadvertently scrubbed away. While one of the chopping boards had a minor stain, there were 4 other options available, including 3 brand-new boards in the drawer. Additionally, you noted small remnants at the base and bottom of the bathroom bin underneath the lining bag which could have easily been removed if you had mentioned it when we delivered logs to you part way through your stay.
Your unequivocally negative experience, particularly considering your close proximity of 12 miles, is indeed surprising. As was your need to purchase sleeping bags. Your home is so close you could have returned to collect your own bedding or, again we would have been more than happy to swap these for you had we known. We do have spares. The duvet and pillows were in fact less than 3 months old and were bought from Dunelms. I am however confused as you must have brought the sleeping bags with you. You said you slept in them for 6 nights but you only stayed for 6 nights so obviously you didn't use our bedding at all?
Our lodge, constructed 5 years ago with natural wood, deliberately retains its natural appearance through external weathering.
Inclement weather during your stay may have prompted increased indoor time. Notably, upon departure, your initial description of our property as "disgusting" was unexpected, followed by your mention that it did not mar your holiday, and instead, you enjoyed the diverse bird sounds. Your decision to leave due to weather conditions, despite a 6-night stay, contrasts your prior comments about cleanliness and quality. Claire
Upon your departure, we noted undried pots, waste in the bin, and crumbs on the worktops, contrary to your concerns about cleanliness.
Property Owner
