“The property was advertised as two double beds and two single beds not so the beds are shot worn out mattresses so bad my son and family went home after 1 night with bad back.”
Cutlery only for four people not good enough wi fi was useless kept dropping out very poor picture on tv .There was so much draught through the window vents blowing the curtains.Got soaked to the skin looking for key box no instructions where to find it and the emergency tel no did not know where to find it not a very good start.A EXTENSION LEAD WAS FOLDED BEHIND THE TV GOT VERY HOT I HAD TO REMOVE IY FROM BEHIND THE TV ARE THEY TRYING TO BURN DOWN THE PLACE A FIRE HAZARD PLEASE NOTE
Many thanks for your review, we take all our guest comments very seriously. Ramsey Lodge has always been advertised with Sykes , as having one King sized bed and two twin rooms. The Lodge was brand new in 2021, and the mattresses are in very good condition. An inventory was completed the week before your arrival and all the items were present. All our Lodges are well stocked, and items that are missing or damaged are replaced on a regular basis. As we are a rural based site, and the fact that we did have some very bad stormy weather during your stay, unfortunately the Wifi can be affected at times. Similarly, the Holiday Home is a Lodge and despite double glazing, there may be the occasional draft, if there are exceptionally high winds. All the information that guests need to self check in is e mailed a few days pre-arrival. The key safe for Ramsey Lodge is directly opposite the main door.; we have however, updated the pre-arrival information to include specific directions on how to locate the key safe. In order to sublet our Holiday Homes through Sykes, we have to complete, monitor and regularly update a thorough Fire Risk Assessment, within the Health and Safety requirements. In December 2023 the annual PAT test and EICR were completed, and no faults or areas for concern were reported, and there was no mention of an extension lead that might be cause for concern. Each Lodge has a comprehensive Welcome pack, and all the Emergency information needed is contained in this pack.
Property Owner
