Gentle Tide

Thankyou for your review. The Owner always decorates her Lodge beautifully for Christmas. we are glad that you enjoyed your festive stay with us.

Many thanks for your review.

Hi, many thanks for your review; we are delighted that you had such a pleasant stay with us here at the Retreat. The Owner always reads the reviews, the hot tub still works perfectly well but the jets issue is being addressed. Apologies that the ice machine was not working, unless these issues are mentioned by guests, they can be overlooked. We look forward to welcoming you again to the Retreat in the near future.

Hi many thanks for your lovely review; we are delighted that you enjoyed your stay with us. The pub is located on the caravan park next door and is open on weekends, but times may vary throughout the year, especially during the off peak season. However, there are some lovely places to eat and drink in both Broad Haven and Little Haven, which are just under 3 miles away. I will pass on your thanks to the Owners.

Hi, many thanks for your lovely review. We are really pleased that you felt at home. The Owner always tries to make her guests feel welcome and comfortable. Our guests find the small dog walking area useful, as it does give pets some freedom and a chance to run around safely. We look forward to welcoming you back in the near future!

Hi many thanks for taking the time to write your review. The Owner works hard to ensure her Lodge enables guests to have a comfortable stay. We are sorry to hear that not all the Hot Tub jets were working. If guests have any issues during their stay, we will always try our best to resolve any complaints.

Thankyou for your review, we are really pleased that you enjoyed your stay with us. Please do recommend us to family and friends...... there is something for everyone here in Pembrokeshire. Super beaches, fabulous watersports , great walking, Mountains and Castles to explore, lots of things to do for families and plenty of History to discover.

HI, many thanks for your great review. We are delighted that you enjoyed your stay with us and had a fabulous holiday. Pembrokeshire has so much to offer, there is something for everyone; and of course we are centrally located from which to explore this beautiful County.

Many thanks for your review. Gentle Tide is a comfortable and very popular Lodge. The owner always makes a huge effort to welcome her guests and ensure that they have a great stay with us. The photos on the Sykes web site clearly reflect the standard of accommodation that this Lodge offers, in comparison to some of our other newer Lodges; this is also reflected in the cost to stay at this Holiday Home. We have twelve other Lodges and Static caravans available to rent, so hopefully we are able to offer good quality accommodation to satisfy all guest budget constraints.

Many thanks for your lovely review. Little Haven Retreat, being so close to the beautiful Pembrokeshire Coast path, just over 40 minutes from Tenby, St Davids and the Preseli Mountains - offers our guests a great base from which to explore. We look forward to welcoming you back in the future.

Hi many thanks for your lovely review. The Owner certainly caters well for families who stay with infants in the Lodge. We are delighted to hear that you enjoyed your stay with us, and hopefully we can welcome you back on site in the near future.

Many thanks for taking the time to write your lengthy review; we always take guest comments very seriously, and we are sorry to hear that you did not enjoy your stay with us. Gentle Tide is new this season, so we are particularly interested in the comments that guests are kind enough to leave for us, and we ensure that these comments are shared with the owner. Arrival - All our guests are sent pre-arrival information, which includes a map, key safe code etc to facilitate their self check in. We encourage self check in so that guests don’t feel rushed, can arrive in their own time, and do not have to worry about reception being closed, especially if they are tired and have driven a long distance. Guests are usually escorted to their Lodge, if they do decide to come in to reception; they are given a brief overview of the site and location of local amenities as part of their Welcome. Regarding the look of the Lodge - the photos on the Sykes website clearly show that the Lodge is flanked on either side by other Holiday Homes. These pictures determine the distance between the Lodges, so may we suggest that if more privacy was needed, then the choice of holiday destination required additional research. Hot tub privacy – the photos on the Sykes web site clearly show the location of the Hot Tub, the screening provided which determines the level of privacy offered. Unfortunately, we are not able to control how loud neighbouring cars are, however, we do request that all guests are mindful of other Holiday Makers during their stay with us. The Welcome Folder in each Holiday Homes asks guests to kindly…. 'respect your fellow guests and keep noise levels to an absolute minimum. Please remember that sound carries at night and awnings are no barrier to noise. All music making devices must be switched off by 10:30pm. Voices can be just as loud at night and can be disturbing to those wishing to sleep.’ At no point during the stay was excessive noise from neighbours or their car, reported to a member of staff! Apologies, but if we are not made aware of any issues, then we ae unable to assist. Hot tub noise –The owner has been made aware of the complaint and has advised that for the light sleeper, the Hot Tub can be turned off at night! However, this may affect the temperature of the Holt Tub and it could take a while to regain the required temperature the next day. Noise from strimming - the grounds staff were strimming the bank opposite Gentle Tide, about 100m away, but as the Lodges are based on a caravan park with grounds, there could be lawns cut and banks strimmed, as part of our essential maintenance programme. We do try to ensure that grounds maintenance is not carried out till late morning or early afternoon. Our team have worked exceptionally hard throughout what has been a particularly difficult start to the season, considering the effect that the bad weather has had on trying to maintain the grounds to a level which all our guests and owners expect and can enjoy. Smell of the drains – The day the complaint was registered, we arranged for an engineer to visit the Holiday Home to check all the plumbing, seals and traps in the Lodge. The drains outside the Holiday Home were also checked for blockages, and the engineer reported that there was no fault evident with any of the plumbing works or the sewage drain. He has however, made a minor alteration to the plumbing system to aerate the pipework, and we will monitor this closely. A member of staff treated the toilets, sinks and showers in the Lodge with a chemical solution to eradicate the smell, but does not have any recollection of making the comments suggested in the review. There were no further complaints , so we presumed that the issue had been solved. If there had been an ongoing issue, we had already made provision to offer an alternative Lodge, if required. Leaf blower comment – The grounds team did use the leaf blower for less than 10 minutes on the decking area of the Holiday Home next door, to get rid of some pine needles, in preparation for the new Guest arrival. Pine needles are very difficult to sweep up, so a leaf blower is more effective and quicker. The review states that windows had to be closed for a ‘short while,’ so we are not really sure why this would have been so disruptive as to have been included in the complaint?

Glad you enjoyed your stay at Gentle Tide, it is a very homely Lodge.