“Enjoyed our holiday at Heron's Brook Resort, lovely spacious, quiet location , and close to Narbeth town.”
Disappointing features of the log cabin were the outside of the property which could have done with refurbishing , the cobwebs could have been brushed away and we had to cut back bramble bushes that were growing through the decking, the step going in to the jacuzzi was unsteady with rusty screws protruding from the wood.
Apart from these minor problems which could easily been put right we had a good holiday with a very nice gesture on arrival of a lovely welcome pack.
Thank you for your review; we’re glad that you found the location peaceful and relaxing.
In the welcome e-mail, I did point out that we have a lot of cobwebs, due to the forested area that we are in. They are brushed away weekly but spiders are very smart and fast and no matter how much we brush, the cobwebs invariably reappear. It doesn’t indicate that we don’t maintain the outside areas. In fact, a lot of time and money is spent on the outside.
We do aim to put things right, should there be an issue, and again, it said in the welcome email that if there were any issues, you could contact us. We will always put things right immediately, if we are alerted to them, as we want everyone to be comfortable and happy.
Property Owner