“The lodge itself was lovely very spacious and very clean and in a perfect position.”
There was a few things we were disappointed in for the money we paid no welcome pack well unless you call a cloth washing up liquid as a welcome gift we have stayed in places cheaper than this and always have got basic tea coffee milk as a welcome pack. The other most important thing for us was the beds they were so uncomfortable with plastic lined mattresses non fitted sheets and because of the metal base the bed moved constantly through the night and part of being away is a good nights sleep which we certainly didn’t get and also one pillow and no extras available overall a lovely lodge but a classed as a platinum the beds really need to be upgraded to proper bed bases
Hi Tracy, thank you for taking the time to share your feedback with us. We are happy to hear that you found the lodge to be clean, spacious and well-situated. However, we are sorry that certain aspects did not meet your expectations.
We have passed your comments regarding the welcome pack onto the relevant teams, where we will look into ways to enhance our welcome amenities in the future.
We understand how important a good night's sleep is, especially while away from home, therefore we are very sorry to hear about the discomfort you experienced with the beds. We will be addressing these issues promptly with our Accommodation Team to ensure our beds meet the standards expected of a Platinum Lodge.
We would like to thank you for bringing these matters to our attention, we hope to have the opportunity to welcome you back in the future and provide a more comfortable and enjoyable stay.
Property Owner
