“For relaxation the place is on point as very quiet.”
Some of what I’m about to complain about may sound petty but when you review places you have to put warts and all into it.
When arriving you approach a barrier which you have to get out the car and press the ring doorbell for someone to open it.
Staff seemed friendly enough to check in then You have to pay a deposit for breakages etc £75 and sign sheet, then given a folder of rules and what to do etc .
The park has minimum lighting so when it’s dark it’s dark, you need a torch to ...
Some of what I’m about to complain about may sound petty but when you review places you have to put warts and all into it.
When arriving you approach a barrier which you have to get out the car and press the ring doorbell for someone to open it.
Staff seemed friendly enough to check in then You have to pay a deposit for breakages etc £75 and sign sheet, then given a folder of rules and what to do etc .
The park has minimum lighting so when it’s dark it’s dark, you need a torch to walk your dog literally, we had rain (as we do) and areas around the park did get flooded so you definitely need some good footwear.
Lodge was rented as luxury which was good enough to live in but had a feel of an old peoples home.
Cleanliness was not up to scratch as dust on skirting boards, central heating dial and windows hadn’t been cleaned.
Hot tub - on settling into the lodge we had a visit from maintenance to show us how to use the tub which was a good touch if you hadn’t used one before, tub was adequate although the step up to it was not fixed down and made of wooden decking so was really slippy. Didn’t see a maintenance guy at our Hot tub from Friday to Friday to check levels etc, I’ve seen this at other places so would have expected to see someone.
WiFi is very limited, it’s free to connect if you sit outside reception but when you move you are on your own data which again can be intermittent. Tv in lodge living room was adequate, smart tv. Tv in bedroom wasn’t worth turning on as pixelated and buffered a lot so didn’t use it. We noticed you could connect to the lodge WiFi but didn’t have a password which was strange if you were actually staying in there.
The Croft pub on site was a lovely place to eat and drink with the prices suprisingly reasonable, although it wasn’t open everyday and after new year it was closed for 2 weeks for staff holidays which is fair enough but this was not bought to our attention so had to go off site if wanted to eat out or go for a drink.
There is no shop on site even just for essentials, you had to go off site which was about 5 min drive.
It’s the second place I’ve been to in 6months that doesn’t have an onsite shop which I think is very strange..is this the new thing?
There are no dog waste bins around the park only in an exercise area which is not gated off.
Recycling or waste bins were no where to be seen around where we stayed so had to leave rubbish in waste bin around by hot tub ( apparently there are some but a long walk from lodges where we stayed.
Upon leaving they require you to basically put everything back where it belongs and clean as you arrived this included taking all covers off beds and pillowcases and put in bags provided ( I’ve never had to do this when paying a good amount of money to stay somewhere), leave clean yes we always do as that’s in my nature but to strip beds and make sure all is correct no.
When checking out it was a frosty morning and the drive to reception was treacherous and hadn’t been gritted at all, when handed keys there wasn’t much interaction with usual how was your stay, hope you enjoyed it but nothing…
All in all it felt like a place that hadn’t finished areas off and decor in lodges are basic for luxury.
Recycling looked a big issue as no waste bins in sight.
As mentioned at beginning people this is only our feedback as we look for these issues to hopefully give the owners a view from outside and you as possible holiday makers a good insight into holidaying.