101 Atlantic Bays Holiday Park

I’m so pleased that you had a nice time Thank you for the wonderful feedback We’d be delighted to welcome you back in the future should you wish to come and stay? Kind regards Andy & jacqui

What a 5 star guest! Thank you for staying with us and for the amazing review. We look forward to welcoming you back soon.

Thank you for your feedback, it transpires that the fridge had stopped working but we had not been informed so couldn’t respond to the issue. We have since been made aware of this and a new fridge freezer is now in place (within 48 hours of being notified) had you told us we could have sorted this out immediately. Regarding the size of the property, there are lots of photos which we are told represent the property size well, please could anyone reading this review study the photos and be aware that it is a compact living space. The photos also show that the sofa is a three seater and is not designed for 5 people. I have spoken to the cleaners and they are aware that these details were missed for which we can only apologise. If you have any other ideas for making the chalet more comfortable please let us know. Kind regards

Thank you for your positive feedback I’m pleased that you had a good stay and we’re happy with the chalet. Many thanks

You’re most welcome thank you for staying with us

New door and cooker now installed Thank you for taking the time to share your feedback. We're sorry to hear that certain aspects of the accommodation did not meet your expectations. We do want to note that none of these concerns were raised with us during your stay, which meant we weren’t given the opportunity to investigate or resolve them at the time. Additionally, no supporting evidence was provided to help us understand the issues more clearly. To better understand and address your concerns, would you mind clarifying a few points? Could you let us know what you found to be inaccurate in the property description? You mentioned the chalet felt dirty—could you share more details on what gave you that impression? Were there specific facilities you expected that were missing during your stay? We’re committed to maintaining a good standard and your input is important to us. Thank you again for your comments.

New door handles and sofa now in place Thank you for your valued feedback. We are constantly working on improving the chalet and the decorating is an ongoing project. Cleanliness and comfort are our main goals so I am pleased that you felt that these were attained. The provision of free Internet access and a smart tv are the first of many improvements we are making. The key code instructions were sent to you in advance of your holiday and unfortunately you misplaced them (as did the previous customer) causing some confusion but this was easily resolved in short order. We are aware of the bathroom handle issue and this is scheduled for replacement but you are the first to claim that you couldn’t exit the bathroom?!? We have had no other comments on the sofa. There are no claims by ourselves or the site that social spaces are available in the listing page but the site owners are currently building a multi million pound health centre and site club area which will be available for the enjoyment of anyone staying with us sometime next year. There are however many restaurants and pubs that can be patronised very close to the park. Thank you once again for staying with us, I’m sorry you felt that such a low feedback score was necessary but we do take your comments on board and will continue to make adjustments to further improve the customer experience. Kind regards Andy & Jacqui Ps- we’ve since discovered that you left the key to the property on top of the key safe, thankfully nobody spotted it as they could have emptied the place. Damage to the skirting also found!