Buck Place

Good evening Shaun, thank you for taking the time to provide a review. Your feedback is so important to us and we are delighted to read that you had a pleasant stay and we can’t wait to welcome you back again, thank you so much for your valued custom. Kind regards Sharon & Peter

Thank you for your feedback. It is always lovely to hear when guests have enjoyed their stay at our cottage by the sea. Delighted to see you also got some great weather too. We hope to welcome you back again in the future. With thanks Sharon & Peter

Thank you so much for taking the time to provide a review of our cottage and of your time spent there. It is always so lovely to read the feedback and to know that we have provided a comfortable and enjoyable stay. Thank you also for the recommendations of things to do around the area. It is a beautiful location with so many things to explore close by. We hope to welcome you back again in the future. Kind regards Sharon & Peter

Dear Aaron many thanks for your wonderful feedback. It’s always great to receive positive comments and pleased you had a comfortable stay. We hope, and look forward, to welcoming you back again to our holiday cottage by the sea!

Thank you for your feedback. It is always helpful to understand any issues that guests have. We do have a note in our Guest Information encouraging guests to contact us at the time so we have the opportunity to rectify any issues during your stay. We could have had housekeeping attend during your stay if you felt the cleaning was not up to the usual standards. It is difficult to resolve some items once guests leave. Noted re the sofa, we will investigate this. Sadly this may be guests not being respectful of the furniture or fittings which is disappointing to us too. Thanks again and we hope to welcome you back in the future.

Thank you so much for your wonderful feedback. As a small business we genuinely value this and aim to provide a first class guest experience. We pride ourselves on offering a comfortable and relaxing stay for guests and are very grateful for your custom. We hope to welcome you back to our cottage by the sea again. Kind regards Sharon & Peter

Dear Ann thank you for your feedback and we are delighted you had an enjoyable stay. We hope to welcome you back to our cottage by the sea in the future. Thank you! Kind regards Sharon & Peter

Dear Carol. Many thanks to you for taking the time to write such a lovely review. We are sorry that the dishwasher gave up during your stay and our new machine wasn’t installed until after your stay. Thank you for your understanding during this time and so lovely to hear that this did not detract from your stay. Kind regards Sharon & Peter

Dear Lars & Cindy Thank you for your helpful feedback and we are pleased to hear that you enjoyed your stay at our cottage by the sea. We look forward to welcoming you back in the future and thank you for your custom. Kind regards Sharon & Peter Owners

Thank you so much for your lovely feedback. We are delighted to hear you enjoyed The Bay and our cottage too. We love our village, outdoor spaces and the beach on our doorstep, so it’s great to read you have enjoyed these too. We look forward to welcoming you back in the future. Kind regards, Sharon & Peter

Dear Stefan, thank you so much for taking the time to provide feedback on Buck Place. We are delighted to read that everything was excellent for you. We strive to make Buck Place a comfortable and memorable stay and therefore are pleased we could provide this for you. We hope, and look forward, to welcoming you back in the future. Kind regards Sharon & Peter

Many thanks for your valuable feedback. Great to hear you enjoyed your stay at Buck Place and enjoyed the location too. Thank you also for bringing to our attention the items mentioned which we discussed at the time over email and once again we apologise for this small glitch. The toaster has now been replaced. The tv issues are beyond our control sadly as this is due to the mast in the North Yorkshire area, not an issue directly with our property. We offer smart tv options on the downstairs tv so this is good to hear this overcame this problem for you. We will look into the issue with the upstairs tv and once again thank you for bringing this to our attention. We thank you for your custom, as small business owners your support and feedback is very important to us. We hope to welcome you back to Buck Place in the future. Kind regards Sharon & Peter

Thank you for taking the time to write us a review, it is great to read that you had a glorious and comfortable stay at Buck Place. As small business owners we rely on great feedback and strive hard to make our guests stay as comfortable as possible. Please do let us know if there is anything we can do to improve your scores on accuracy of listing and facilities to enhance our guest experience further. We hope to welcome you back to Buck Place again in the future. Kind regards Sharon & Peter

Thank you for your wonderful feedback Andrew. We are delighted that you enjoyed your stay and would recommend us. We aim to provide a comfortable and enjoyable stay at Buck Place so this is great to read, feedback is so important to us. We look forward to welcoming you back again in the future. Kindest regards, Sharon & Peter

Thank you for your fabulous feedback and we are delighted to have provided a very clean and comfortable stay for you at Buck Place. We hope to welcome you back to Buck Place again in the future. Kind regards Peter & Sharon

Dear Paul, it means a lot to us when guests take the time to provide feedback for us, so thank you. We pride ourselves on providing a comfortable and peaceful stay, so this is lovely to hear. We will share your points with our housekeeping team too so we can follow up on those items. We would like to take this opportunity to thank you for your custom, as a small business it is very much appreciated and valued. We hope to welcome you back again in the future. Kind regards, Sharon & Peter

Hi Sarah, thank you so much for your lovely feedback. When life is so busy we always appreciate the time guests take to write a review and we are pleased you had another enjoyable stay! We have noted the noise with the sofa and it appears a spring is loose so we have the furniture repair booked in next week. Also there should be cushions for the patio chairs in the utility cupboard under the stairs, otherwise you’re right, the wooden chairs aren’t too comfy without them. I’ll double check this with the maintenance team though. We look forward to welcoming you back again and thank you so much for your continued support and custom. Kind regards, Sharon & Pete

Thank you for your feedback and we are delighted to hear that you thought our cottage was lovely and you had a nice holiday. We work hard to provide an enjoyable and comfortable stay so thank you for the note re the settee which we will look into and speak to the manufacturer if necessary as disappointingly this is less than 12 months old! Thank you for your valuable custom and we hope to welcome you back again to Buck Place again in the future. Kind regards, Sharon & Peter

Dear Tracy, many thanks for your lovely feedback following your recent stay. As returning guests we value your feedback and custom greatly. We hope to welcome you back again in the future with your granddaughter to “her holiday home” Kind regards, Sharon & Peter

Dear Joan, thank you for your valued feedback. Our cottage is advertised as a 2 storey property with internal photographs and providing a detailed description including property facilities/set up and layout, to allow guests to make an informed decision about the suitability of the property, ahead of guests booking. We pride ourselves on the quality and standards of our fixtures and fittings and receive excellent feedback about this, including the additional touches including complimentary welcome tray on arrival. We regularly update and replace soft furnishings including bedding. We will liaise with our cleaning team regarding the pillow protectors as these are new and may have been removed with the bedding/pillowcases by mistake on the last changeover. We also note the kitchen items which is disappointing to hear and this will be fed back to our cleaning company. We sincerely apologise for any items broken or unclean. We appreciate you bringing this to our attention so we can rectify this as we do rely on being notified of these things and we thank you for this. We are delighted to hear that other than the items mentioned you had an enjoyable and comfortable stay. Kind regards Sharon & Peter

Dear Jayne, thank you for this lovely feedback and for your repeat custom, which means the world to us. We try hard to make our cottage a home from home and are always thrilled to receive positive feedback. Delighted that Gaffer loved his ball too :-) we always love to hear of our four legged friends having a great time too! Thank you again for your custom and hope to welcome you back to Buck Place again in the future. Kind regards Sharon & Peter x

Dear Katie, thank you for taking the time to provide feedback following your recent stay at our little cottage by the sea last month. It is always lovely to hear when guests have enjoyed their stay and thank you for the points made too. We will certainly feed back to our cleaning contractors and will look to add more cups and glasses, there has always been a plentiful supply however we appreciate some may get damaged and removed. We do provide washing up liquid and hand soaps too however we cannot guarantee these are always left between guests, but again will consider how we can ensure supplies in future. Thank you once again, as small business owners your custom and positive feedback is so important to us, thank you. Kind regards, Sharon & Peter

Dear Lindsay, a huge thank you from us for the lovely feedback you have taken the time to provide following your stay at our little cottage by the sea recently. We are delighted you enjoyed your stay and found everything to your satisfaction and comfort. We hope and look forward to welcoming you back to Buck Place again in the future. Kind regards, Sharon & Peter

Dear Diane, many thanks for your lovely comments. As small business owners your feedback and business are very much appreciated. Thank you for raising this issue re the pan. The dishwasher should be emptied ahead of guests arrival so we have raised this with our cleaning company. Apologies on their behalf for this oversight. Thank you once again for your custom and we hope to welcome you back again in the future. Kind regards, Sharon & Peter

Dear Jon Many thanks for your kind words and lovely feedback. We are delighted to hear that you had an enjoyable stay at Buck Place Cottage last weekend. We work hard to provide a memorable experience for our guests. Thank you for the note re the bedding, we will most certainly pass this on to our maintenance company who will replace this immediately. Great to hear you enjoyed the "people sized" towels, we do get lots of compliments on these. Again we will pass this nice note on to our team too. We hope to welcome you back to Buck Place Cottage again in the future. In the meantime, many thanks for your valued custom. Kind regards. Sharon & Peter

Dear Rachael, thank you for your wonderful scores and helpful feedback following your stay over New Year. We try hard wherever possible to be environmentally conscious hence the reduced heating in between guest stays and the longer curtains to keep heat in. We hope you enjoyed the New Year welcome tray and goodies left for you and hope to welcome you back to our cottage by the sea again in the future. Thank you for your custom. Kindest regards Sharon & Peter

Dear Tracy thank you so much for your lovely feedback! As small business owners we are really passionate about providing a memorable experience. We feel privileged that you chose our cottage for your Christmas break and delighted to read that you had an enjoyable stay. Thank you for your custom and we hope to welcome you back again in the future. Kind regards, Sharon & Peter

Thank you so much for taking the time to provide such lovely feedback on your recent stay at Buck Place. We value our guests comments and are delighted that you really enjoyed your stay. We strive to provide a memorable and relaxing experience. Thanks for the ideas too, we will certainly look into those to further enhance our guest experience. Thank you for your custom, it means the world to us as a small business and we hope to welcome you back again in the future. Kind regards Sharon & Peter

Dear Julie, thank you so much for your lovely feedback. We are delighted to hear you had a comfortable stay. As a small business it really does mean the world to us when we meet and hopefully exceed our guests expectations and provide a memorable experience. We hope to welcome you back to Buck Place Cottage in the future and thank you once again for your custom. Kind regards Sharon & Peter

Dear Susan, thank you for your valuable feedback and positive scores. We pride ourselves on our exacting standards and the ratings we receive. We are disappointed to read about the couple of items which were not satisfactory and we would have loved the opportunity to have rectified this for you at the time, during your stay. However we have now passed this on to our cleaning company to note for future. Thank you for your custom.

Dear Maggie, thank you for your lovely feedback and we are delighted to hear that you enjoyed our cottage. We hope to welcome you back again in the future. Kind regards, Sharon & Peter

Dear Kay, thank you for your lovely feedback. We are delighted to hear that you enjoyed our cottage at The Bay and that the sun was shining for you too! We take pride in providing a comfortable and memorable stay and value your business, thank you for your custom. Kind regards, Sharon & Peter

Hi Julie, we are glad to hear you enjoyed your stay and we look forward to welcoming you back soon. We thank you for your custom, it means so much to us when we hear that guests will be back! Kind regards, Sharon & Peter

Dear Steve, thank you so much for the lovely comment about our cottage and we hope you enjoyed everything our Yorkshire Coast had to offer too. We really do appreciate guests taking time to provide feedback so once again thank you for that and for your valued business too. Kind regards Sharon & Pete

Hi Debbie, thank you for your lovely feedback. We are delighted to read that you found the cottage a lovely place to stay and we very much look forward to welcoming you back again in the future. Kind regards, Sharon & Peter

Dear Fiona, thank you for your lovely feedback. We are delighted that you enjoyed your break at Buck Place. Thank you also for your new booking, we are very grateful for your ratings and continued business. Kind regards Sharon & Peter

Dear Michael & family, we are delighted to hear that you enjoyed your Christmas stay at Buck Place and left feeling relaxed. Our aim is to go above and beyond for our guests and we are always pleased to have provided a positive experience. Thank you for your valued custom and we hope to welcome you back again in the future.

Dear Nicola, thank you for your lovely feedback, we are always delighted when guests have enjoyed their stay at Buck Place. We hope you had a fabulous New Year celebration and once again thank you for your valued custom.

Dear Susan, thank you for your valued feedback. We strive to provide a positive guest experience and are delighted that you enjoyed the cottage and everything was to your satisfaction. We hope to welcome you back to Buck Place again in the future. We thank you for your valued custom.

As owners we pride ourselves on the excellent reviews and ratings we receive from our valued guests. It is disappointing to read this feedback which is both misleading and incorrect. The signal issue was not due to the mast damage 14 months ago. This was a temporary interruption due to adverse weather and local area broadcast issues. We did not know about this in advance, it was unforeseen and previous guests directly before you had not reported any issue. We did offer you a solution given our property has a smart TV offering live television and other channels which is accessed via our free Wifi which meant there would have been no disruption to yourselves if you had utilised this. Sykes Cottages and ourselves were quick to respond, support, apologise and offer a full resolution given the smart tv, however you chose to leave of your own accord. We feel your approach with all throughout was somewhat unfair and unreasonable.

Dear Lesley, thank you for your valuable feedback and we are delighted to hear you enjoyed your stay and everything was to your satisfaction. We hope to welcome you back again in the future and thank you once again for your custom.

Dear Julie, thank you for your lovely feedback. We are delighted to hear you had an enjoyable stay. We look forward to welcoming you back next year.

Hi Sarah, thank you so much for your fabulous feedback and we are delighted you enjoyed your stay with us again. We very much look forward to welcoming you back next time!

Dear Jeanette, thank you for taking the time to provide such lovely feedback and we are delighted that you enjoyed your stay with us. We hope to welcome you back again in the future and in the meantime thank you for your valued custom!

Dear Jayne, thank you so much for your lovely review and ratings. It is always a pleasure to receive great scores and feedback. We really do hope to welcome you back in the future.

Thank you so much for your positive feedback Janet, it is always great to hear guests have enjoyed their stay, from grown ups to children and not forgetting our four legged friends too, who are always welcome at Buck Place Cottage. We look forward to welcoming you back in the future!

Thank you so much for your lovely feedback. We are delighted to hear that you enjoyed your stay at Buck Place Cottage! We hope to welcome you back again in the future.

Thank you for your lovey feedback. It is always a delight to hear our guests have enjoyed their stay at Buck Place Cottage. We really hope to welcome you back again in the future. Thank you once again for your custom.

Thank you for your perfect score feedback, this is always fabulous to receive! We are delighted to hear you and your family had a great stay at Buck Place Cottage. We hope to welcome you back and anyone you recommend us to in the future as well.